topic Re: Can't Change Plan in Get Support

Can't Change Plan

benhedge — Wed, 27 Apr 2022 20:44:37 GMT

I am currently trying to change my plan. When I go to the page to change it, where all the new plans options should be, there is nothing. At first I thought it could because I didnt make a payment into my account, so I did that for what the new plan would cost. Still, nothing.

Re: Can't Change Plan

darlicious — Wed, 27 Apr 2022 20:48:32 GMT

@benhedge

Try the following....

Reboot your device.
Clear your browser.
Open one tab only.
Use secret/incognito mode.
Firefox, chrome, safari or Microsoft Edge work best.
Use a different device if the above does not work.

Report back if you are still having an issue.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

Re: Can't Change Plan

hairbag1 — Wed, 27 Apr 2022 20:49:12 GMT

Log out..then back in to PM account See if that helps.

Also, try a different web browser, clear cache files.

Let us know if anything helps.

Re: Can't Change Plan

benhedge — Wed, 27 Apr 2022 20:49:40 GMT

tried 2 different devices, with three browsers, edge, firefox, safari. all on different browsers. didnt fix it.

Re: Can't Change Plan

hairbag1 — Wed, 27 Apr 2022 20:51:38 GMT

Clear your cache files...sometimes is all it takes.

Re: Can't Change Plan

darlicious — Wed, 27 Apr 2022 20:51:41 GMT

@benhedge

Is there any chance you have used lost/stolen to suspend your service?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

Re: Can't Change Plan

hairbag1 — Wed, 27 Apr 2022 20:54:54 GMT

I just tried and no options available to me either. Could be an ongoing maintenance issue. Try again a bit later if nothing else works.

Re: Can't Change Plan

Community_QA — Wed, 27 Apr 2022 20:57:22 GMT

I got this before. Why this site has to constantly clear cache to make it right? Any fix coming ?

Re: Can't Change Plan

Spudster — Wed, 27 Apr 2022 20:59:23 GMT

Same here, @benhedge , no option to change plans at the moment.

When you can access it (try again every hour or two) here's how to do it:

First login to Self Serve to this screen:

Then, click Change Plan:

Then select desired Plan:

Then choose Change on Next Renewal Date:

Re: Can't Change Plan

darlicious — Wed, 27 Apr 2022 21:12:55 GMT

@Community_QA

Welcome to your $13 plan. Darren Entwistle I won't let this unreasonable price hike stop me from gaining satisfaction!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

Re: Can't Change Plan

darlicious — Wed, 27 Apr 2022 21:29:43 GMT

@benhedge

Try again now. It looks like it just got fixed.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

Re: Can't Change Plan

JL9 — Wed, 27 Apr 2022 21:52:19 GMT

Should be temporary (Fingers crossed) try again this evening.

Re: Can't Change Plan

computergeek541 — Wed, 27 Apr 2022 22:06:26 GMT

@Community_QA wrote:
I got this before. Why this site has to constantly clear cache to make it right? Any fix coming ?

Clearing your caches doesn't always fix it. The issue isn't with the web browsers but rather with Public Mobile's site. There are times when the only fix is to go back to your account later on.