topic No SIM in Get Support

No SIM

ykacamak — Wed, 27 Apr 2022 20:37:55 GMT

Transfered my Iphone SE 1 hour ago. It says no SIM - but my iPhone is already unlocked. What do I do?

Re: No SIM

softech — Wed, 27 Apr 2022 20:40:42 GMT

@ykacamak Do you have another phone around to test the SIM?

If not, still try to re-seat the SIM (power off the phone, take it out for a minute, put it back in and power on) to see if it works.

If it still not working, it could be just a SIM provisioning issue and PM can easily resolve it. Just open a ticket with them:

1. If you have access to My account: Click on the bubble on the lower right or https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: No SIM

darlicious — Wed, 27 Apr 2022 20:43:09 GMT

@ykacamak

Remove your sim card. Check for any dirt or debris in the SIM card slot or on the sim card. Reseat the SIM card and make sure it fits snugly in the SIM card tray. You may need to use a paper shim or a little piece of well placed tape to secure the SIM card in place. Reinsert the SIM card and reboot. Do you get the same message?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

Re: No SIM

ykacamak — Wed, 27 Apr 2022 20:47:44 GMT

I used the SIM with my work iPhone and got the same NO SIM.

Re: No SIM

softech — Wed, 27 Apr 2022 20:49:25 GMT

@ykacamak while it could be a defective sim, it could also be just a SIM provisioning issue and can be fixed quickly. Open ticket with PM Support first and have them confirm if the setup on the backup is done properly. Worst case, if they think it is faulty sim, ask them for reimbursement and you go and get a new replacement SIM 🙂

Re: No SIM

darlicious — Wed, 27 Apr 2022 20:49:59 GMT

@ykacamak

Then this is a device issue. Where did you get the phone?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

Re: No SIM

ykacamak — Wed, 27 Apr 2022 20:52:41 GMT

It uses a Bell MTS sim card and worked just fine until the switch. It is from Bell MTS and I checked the settings and it says "no carrier"

Re: No SIM

darlicious — Wed, 27 Apr 2022 21:01:18 GMT

@ykacamak

Are you sure your phone is unlocked? You can check by connecting to iTunes if I can find the procedure for you. Or call Bell MTS back and ask for them to put your request into Apple for you. Customer service reps often tell you your phone is unlocked when in fact it is not.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

Re: No SIM

darlicious — Wed, 27 Apr 2022 21:04:51 GMT

@ykacamak

Check in Settings / About / Carrier Lock and if it says No SIM restrictions then your phone is unlocked.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

Re: No SIM

ykacamak — Wed, 27 Apr 2022 21:06:41 GMT

It does say no sim restrictions

Re: No SIM

darlicious — Wed, 27 Apr 2022 21:15:35 GMT

@ykacamak

Did you just activate your pm sim card? If so contact customer support and put " SIM card not provisioned upon activation" in the subject line and leave a detailed message explaining the issue.

Keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times but expect a reply within an hour.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

Re: No SIM

esjliv — Fri, 29 Apr 2022 15:50:32 GMT

@ykacamak wrote:
It does say no sim restrictions

@ykacamak - you must activate a new or unused Public Mobile SIM card with a plan in order to have services with Public Mobile.

Did you activate in-store or online here through the activation pages: https://publicmobile.ca/en/on/portal/activation

If you have activated a new account and transferred over from Bell (was this a landline or mobile):

Cell ports can take 2-3 hours. Use Bell SIM card to receive the porting transfer text (within 90 minutes of activation) for approval to port to port over to Public Mobile.
Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

If you missed the text to approve the port, is your Bell account still active? It must be active to successfully port over to Public Mobile.

To re-initiate the porting request submit a ticket with Public Mobile representatives (CSA), click this link: to request the transfer of your number over to Public Mobile.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection