topic Re: New phone old sim in Get Support

New phone old sim

paulwal — Wed, 27 Apr 2022 20:17:13 GMT

I have a public mobile account. I am getting a new (used) phone and wonder if I need to register it... can I just swap the sim card into the new phone? If not, what do I do to keep the same number etc?

Re: New phone old sim

softech — Wed, 27 Apr 2022 20:21:41 GMT

@paulwal Just swap it over!!

Are they the same size? if your current SIM seems to be bigger, still no worry, see if there is a outer "frame"/spacer to remove to make it smaller. The new phones usually need Nano SIM

Re: New phone old sim

JK8 — Wed, 27 Apr 2022 20:21:28 GMT

@paulwal

Just take the sim out of your old phone and put it into your new phone and reboot. The phone must be unlocked.

Re: New phone old sim

darlicious — Wed, 27 Apr 2022 20:26:54 GMT

@paulwal

As long as the phone is unlocked you can just switch the SIM card. You may have to go up or down a size in SIM card so you may need the frame from the tri cut SIM if you need the micro sized SIM card but that is unlikely since most phone's use the nano sized SIM card.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

Re: New phone old sim

Rahulahuja — Wed, 27 Apr 2022 20:27:11 GMT

Yes just put the SIM card from the old phone to the new one and everything will be fine but make sure the new phone is not locked to any particular network and also the sim size should be the same as old phone..

Re: New phone old sim

JL9 — Wed, 27 Apr 2022 21:53:17 GMT

If you do have issues, check to see if phone is blacklisted/locked