topic Re: Renew my plan immediately in Get Support

Renew my plan immediately

Zobair — Wed, 27 Apr 2022 17:17:08 GMT

Hi

My plan will be activated on May 2.
But I need to activate it now.
Please activate it for me.
Thank you

Re: Renew my plan immediately

softech — Wed, 27 Apr 2022 17:29:36 GMT

@Zobair did you mean your plan will be renewed on May 2 but would like to have early renewal?

If so, load enough fund in the account and open a ticket with PM Support and ask them to manually renew your plan early

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Renew my plan immediately

devrajking1314 — Wed, 27 Apr 2022 17:31:05 GMT

Chat with https://publicmobile.ca/en/ab/chatbot

Your issue will be solved

Re: Renew my plan immediately

Zobair — Wed, 27 Apr 2022 17:31:52 GMT

Hi

Yes, exactly it is what I want to do.
But I do not have enough time to wait. I need to activate my plan soon now.
Could you help me, please?
i sent a private message but am not sure if they will activate my plan soon.

thank you

Re: Renew my plan immediately

softech — Wed, 27 Apr 2022 18:15:20 GMT

@Zobair We are all just customers here 😞

But PM Support usually reply quick. Just make sure you have enough fund loaded. They usually reply quick

If you want a quick way to "renew"... You can do this by changing your plan.

Just go to My Account and select Change Plan and pick a different plan from your current one and select Change plan now. PM will them automatically charge you the new plan amount and start a new cycle immediately. That is the quickest way but you do need to change the plan. You can change back to your old plan later for your next cycle. **if you go this way, make sure you reply CS Agent and ask them not to manual renew your plan again as you already made a manual plan change

Re: Renew my plan immediately

JL9 — Wed, 27 Apr 2022 17:46:33 GMT

Unless you are changing your plan to a different one you will have to wait for CSA to reply as you cannot renew the same plan immediately.

Re: Renew my plan immediately

hairbag1 — Wed, 27 Apr 2022 18:21:06 GMT

@Zobair wrote:
Hi

My plan will be activated on May 2.
But I need to activate it now.
Please activate it for me.
Thank you

If you've run outta talk minutes, you can just get 500 minutes of Canada wide calling add-on for $5. That way you don't have to renew your plan...the add-on minutes are used until your next renewal. Any unused add-on minutes will just roll over until you use them up...even if that takes several months or longer.

Log in to your account to Purchase Add-ons. Make sure you put $5 in Available Funds, before you make add-on selection.