topic Re: my account locked out in Get Support

my account locked out

youngsoonyim — Tue, 04 Jan 2022 19:29:05 GMT

Hi,

I tried my password more than 3 times and I was out of luck, so my account has been locked out so that I cannot even request my password through web site? how can I resolve this issue?

Re: my account locked out

MarieHelene_L — Sat, 12 Aug 2017 16:03:30 GMT

Hey @youngsoonyim,

Please send us a private message including your phone number and PIN number and we'll be able to reset your password!

Thanks 🙂

Marie

Re: my account locked out

Minititan88 — Sat, 26 Aug 2017 17:43:16 GMT

I need help!! My account is logged out

Re: my account locked out

gtadikonda — Mon, 11 Sep 2017 14:29:57 GMT

my account has been locked out. need help in resetting my password.

Re: my account locked out

Totalrookie — Mon, 18 Sep 2017 22:32:17 GMT

I don't understand your system. What do you mean ' send us private message'.

I am trying to help my husband set up his account. Actually I think he has an account already but we can't get into it. We don't remember the security question.

PLEASE HELP.

Wife of Totalrookie

Re: my account locked out

CS_Agent — Mon, 18 Sep 2017 22:44:17 GMT

Hi Totalrookie and youngsoonyim,

Thank you for reaching out to us.

In order to assist you regarding your account access, you need to send us a private message by referring to this link: https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-our-Support-structure/m-p/168465.

We are waiting for your response.

Kind Regards

Abdoulaye

Re: my account locked out

Totalrookie — Mon, 18 Sep 2017 23:35:43 GMT

Thanks for your help. We are able to get into the account now.

How do I change phone plans & credit cards for the payment?

Do I call *611 for that?

Re: my account locked out

Luddite — Wed, 27 Sep 2017 21:24:48 GMT

How do I change phone plans & credit cards for the payment?

Do I call *611 for that?

@Totalrookie If you are still wondering; those cannot be done from *611. For plans click Change Plan under Account Status; for credit cards go to the Payment tab and then click Manage My Card.

Re: my account locked out

greystone — Sat, 18 Nov 2017 01:42:45 GMT

im locked out as well and cant get back in, help

Re: my account locked out

wetcoaster — Sat, 18 Nov 2017 04:30:14 GMT

@greystone wrote:
im locked out as well and cant get back in, help

@greystone

You have replied to an old thread - for future reference you have a better chance of being helped if you are posting your questions in their own thread.

You need to reach out to the moderator team - they are PM employees and can help with account issues. Please be aware that they have a higher than usual work load right now and have also left for the day. They will be back tomorrow morning at 9am eastern time. Working on a first come, first serve basis, hey will get back to you as soon a they can.

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, detailed problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: my account locked out

MoeElmi613 — Thu, 04 Jan 2018 16:20:00 GMT

Hi,

I tried my password more than 3 times and I was out of luck, so my account has been locked out so that I cannot even request my password through web site? how can I resolve this issue?

Moxxxxxxxxi

Mxxxxxxxxxxxxcom

5xxxxxxx

Re: my account locked out

Luddite — Thu, 04 Jan 2018 17:12:35 GMT

@MoeElmi613 Click this: message to moderators to send a private message to the moderator team with your phone number, PIN, and an explanation.

Re: my account locked out

sowjanya — Thu, 18 Jan 2018 23:12:43 GMT

I am locked out of my account.

Re: my account locked out

wetcoaster — Fri, 19 Jan 2018 02:55:07 GMT

@sowjanya wrote:
I am locked out of my account.

@sowjanya

You have posted in an old thread. For future reference you'll get more visibility and faster help for your problem if you start a new topic.

If the password function working for you (here is the recent Knowledge Base article on the topic: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Password-Reset-Procedure/tac-p/212686#M441) - you'll need to contact the moderators for help. Please be aware that they are busier than usual and have left the office for today, but, working on a first come first serve basis, they will get back to you asap tomorrow morning. We recommend that you enable email notifications so that you get their message right away and follow the procedure right away to avoid another reset time out.

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: my account locked out

Jleffler7151 — Fri, 19 Jan 2018 15:52:04 GMT

How do we even message a mod. I can't find anywhere too... ridiculous

Re: my account locked out

wetcoaster — Fri, 19 Jan 2018 17:51:53 GMT

@Jleffler7151 wrote:
How do we even message a mod. I can't find anywhere too... ridiculous

@Jleffler7151

For starters, using the information and links in the post right above yours?

Re: my account locked out

Phill — Sat, 27 Jan 2018 00:29:56 GMT

xxxxxx@yahoo.ca

Pin xxxx

Re: my account locked out

matbasm — Sat, 27 Jan 2018 01:31:42 GMT

Hi @Phill, Sorry to hear about your account troubles.

If you haven't already done so, you will need to send a private message to the moderators team, indicating your phone number, account number & account pin. They will be able to reset it for you.

Information regarding the moderators team can be found by following this link.
Click here to send them a private message.

Re: my account locked out

dianachow2 — Sat, 04 Aug 2018 14:21:50 GMT

Hi there

Wonder if you can help me my account has been lock out because I have forgotten my pass word..and today I need to pay for my renewal any help much appreciated.

Diana

Re: my account locked out

CS_Agent — Sun, 05 Aug 2018 14:48:08 GMT

@hi dianachow2, please check your mailbox and get back to me with the requested information. I just sent you a private message.

Thank you!