topic Re: Self serve in Get Support

Self serve

slatt — Wed, 27 Apr 2022 16:10:37 GMT

I’m trying to renew my number and it’s asking for a number verification?? My number is not working how could I get that verification.

hairbag1 — Wed, 27 Apr 2022 16:14:49 GMT

Have you tried dialing 611 to pay with your on-file credit card ? You will need your pin number.

Alternative is to get payment voucher at retail level then dial 611 to apply them to your account.

Also try on-line payment vouchers from recharge.com or ding.com. They do have a small user fee.

JL9 — Wed, 27 Apr 2022 17:39:52 GMT

How long has your number been dormant/suspended?

Community_QA — Wed, 27 Apr 2022 21:01:16 GMT

@slatt did it say an account already created?

or check if you have blocked text from PM

esjliv — Fri, 29 Apr 2022 17:46:51 GMT

@slatt wrote:
I’m trying to renew my number and it’s asking for a number verification?? My number is not working how could I get that verification.

@slatt - Has your account gone into nonpay/suspended status and you have never created a self serve account yet?

Where is it asking for a number verification? Were you trying to use this area?

Hopefully, by now you were able to add funds and get your services working. Have you been able to register or access your self serve without issue?

If issues are continuing ask Public Mobile representatives for assistance, by submitting a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here: