topic Re: Email address is invalid in Get Support

Email address is invalid

delali — Wed, 27 Apr 2022 15:26:33 GMT

I’m trying to get into self serve to renew my plan but everything I type in my email address. It says it’s invalid. So I can’t reset my password

Re: Email address is invalid

hairbag1 — Wed, 27 Apr 2022 15:29:11 GMT

Try by dialing 611 to pay with your valid credit card. You can also pay that way by using payment vouchers available at the retail level.

Re: Email address is invalid

softech — Wed, 27 Apr 2022 15:32:06 GMT

@delali do you still have active service with PM now? I just hope your account has not been suspended over 90 days and got closed

Try to reach out to PM support first:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Email address is invalid

JL9 — Wed, 27 Apr 2022 15:33:13 GMT

If it is under 90 days and you can't retrieve the email used, you can reach out to a CSA who can get that sorted for you

Re: Email address is invalid

esjliv — Wed, 27 Apr 2022 15:41:39 GMT

@delali - if you are a current customer (active within 90 days) have you ever created a self serve account before?

If you activated instore, it is possible you have not yet.

You can register for an account here: https://selfserve.publicmobile.ca/self-registration/

edit....if you have created a self serve account and current customer, try clearing your browser's cache/cookies, try another browser, or simply opening up an incognito tab in any browser to access your account that way.

Otherwise, contact CSA by methods provided.