topic Re: Usage Log has wrong Timestamps in Get Support

Usage Log has wrong Timestamps

umnikke8 — Wed, 27 Apr 2022 15:04:39 GMT

I just noticed that the usage log is showing entries with timestamps an hour off from reality. Is it in the wrong timezone, forgot about daylight savings?

Re: Usage Log has wrong Timestamps

softech — Wed, 27 Apr 2022 15:06:25 GMT

@umnikke8 which Timezone you are at? it shows Eastern Standard Time

Re: Usage Log has wrong Timestamps

umnikke8 — Wed, 27 Apr 2022 15:11:35 GMT

@softech I'm in central, it does appear to display in eastern

Re: Usage Log has wrong Timestamps

dust2dust — Wed, 27 Apr 2022 15:16:38 GMT

Public is based in ON. Almost everything will use eastern time. Those timestamps will show your local time for your calls. Searching finds this:

Incoming, outgoing calls and calls to your voicemail from your device are time stamped in local time.
Incoming calls that are not answered, outgoing calls that go to someone you are calling's voicemail or to your voicemail ( incoming but listed as outgoing) and all texts are in eastern time.
Data is recorded in two 12 hour blocks daily with the last entry being the most recent 12 hour block of time.

Re: Usage Log has wrong Timestamps

umnikke8 — Wed, 27 Apr 2022 15:20:08 GMT

Messy, why can't they just show everything in my local time. I'm noticing text messages are showing in eastern.

Re: Usage Log has wrong Timestamps

JL9 — Wed, 27 Apr 2022 15:24:01 GMT

It is universally EST for everyone, just have to account for the difference

Re: Usage Log has wrong Timestamps

softech — Wed, 27 Apr 2022 15:24:43 GMT

@umnikke8 wrote:
Messy, why can't they just show everything in my local time. I'm noticing text messages are showing in eastern.

@umnikke8 unfortunately, PM is a Tier 3 provider. Many area you see are more developers-friendly or made with least cost instead of user friendly 😞

Re: Usage Log has wrong Timestamps

darlicious — Wed, 27 Apr 2022 22:52:50 GMT

@umnikke8

It's the way it is. But it makes it easier for you to account your calls to voicemail from other callers because yours are in local time. This is helpful if you have the $15 plan.

@dust2dust

Nice summary!😉

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

Re: Usage Log has wrong Timestamps

dust2dust — Wed, 27 Apr 2022 23:18:22 GMT

darlicious: Direct copy paste thank you. I did say search. I suppose I should have linked or given credit. Apologies.

Re: Usage Log has wrong Timestamps

darlicious — Wed, 27 Apr 2022 23:31:39 GMT

@dust2dust

No apology needed. I took it as a compliment!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

Re: Usage Log has wrong Timestamps

Dan_A — Sat, 31 Aug 2024 17:50:02 GMT

Well, fine, but I'm still confused: my usage shows a local call that I made at 08:04 am local time in Saskatchewan. It shows that it was made at 06:04! At 08:04 in Saskatchewan, the time in ON is 10:04, not 06:04. The 06:04 would be the time somewhere in the Pacific Ocean - the time in Vancouver at 08:04 CST in August is 07:04. So....

Re: Usage Log has wrong Timestamps

hTideGnow — Sat, 31 Aug 2024 19:01:41 GMT

Hi @Dan_A the time stamp is a bit confusing. I guess with most plans are unlimited calling, PM does not want to spend too much time on this

Re: Usage Log has wrong Timestamps

Dan_A — Sat, 31 Aug 2024 19:22:26 GMT

Yep, I suspect that you're correct. I pay $15/mth, so I doubt that it is worth any of their time. Still, the phone works.