topic Re: Tickets in Get Support

Tickets

nreedman — Wed, 27 Apr 2022 03:19:54 GMT

How do I create a ticket for phone problem

Re: Tickets

softech — Wed, 27 Apr 2022 03:24:51 GMT

@nreedman what kind of phone problem you have? mind to share? maybe we can help with workarounds

To open ticket with PM Support

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Tickets

BKNS27 — Wed, 27 Apr 2022 03:39:46 GMT

@nreedman

We can help if it is an easy fix.

Could we get more detail?

Re: Tickets

nreedman — Wed, 27 Apr 2022 04:07:08 GMT

New phone, sim tray will not open

Re: Tickets

softech — Wed, 27 Apr 2022 04:18:14 GMT

@nreedman You got the CPO phone form PM? Does it come with a SIM tray PIN? If it was missing form the box, easiest way is to borrow one from friends or bring it to any mobile store and they can borrow you one , or even give you one.

If it is really stuck and cannot open even with the PIN, please open ticket with PM support using direct message (Chatbot might still not work for CPO related ticket) . Direct message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Tickets

hairbag1 — Wed, 27 Apr 2022 04:22:05 GMT

What kinda phone ?

Re: Tickets

nreedman — Wed, 27 Apr 2022 04:51:10 GMT

S9 android