topic Re: Payment Voucher in Get Support

Payment Voucher

BillyF1960 — Mon, 25 Apr 2022 22:30:20 GMT

I purchased a 40 dollar phone voucher and called *611 and entered the number on the voucher and it said the payment was applied to my account. Now I still have no service. Why. I have health issues and have been without my phone since Friday.

edited by computergeek541: miscategorized (not "Community" related)

Re: Payment Voucher

dust2dust — Mon, 25 Apr 2022 22:18:48 GMT

When you call 611 again what recording do you get? Was $40 enough to pay for the plan?

Try devicecheck.ca to make sure of something else.

Try rebooting the phone too.

Re: Payment Voucher

Spudster — Mon, 25 Apr 2022 22:18:56 GMT

@BillyF1960

After making a payment, you usually have to tap 'resume' or 'reactivate' to get services going.

Then you may also want to reboot your device and reset network connections and maybe toggle airplane mode on/off

Re: Payment Voucher

JL9 — Mon, 25 Apr 2022 23:28:59 GMT

What status shows up in your PM account? Is it still saying suspended? but your balance is showing 0( or the 40 voucher at least is not in your balance)

Re: Payment Voucher

darlicious — Tue, 26 Apr 2022 00:09:03 GMT

@BillyF1960

Your plan should automatically reactivate when adding funds thru 611 unless you did not add enough funds to cover your plan amountĺ or your account is suspended via lost/stolen. Call 611 for your plan details and account balance as suggested by @dust2dust .

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

Re: Payment Voucher

esjliv — Wed, 27 Apr 2022 00:57:33 GMT

@BillyF1960 - were you able to get your account activated?

Have you registered for a self serve account before? If not, you can do that here: https://selfserve.publicmobile.ca/self-registration/

Can you try logging into your self serve account to check your transaction history to ensure the voucher you added is listed there: https://selfserve.publicmobile.ca/Overview/payment/Payment-History/

While in your self serve does the status say ACTIVE?

If Suspended, is there a balance saying that is owing? If nothing is owing is there a button to choose to Resume/Reactivate services.

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent