topic Re: Add-ons in Get Support

Add-ons

AmandaP — Wed, 27 Apr 2022 00:35:32 GMT

I just signed up last week with this carrier. When I look at my account payment history, there is a $15 charge for extra data that I did not ask for. How do I get this resolved?

Re: Add-ons

hairbag1 — Wed, 27 Apr 2022 00:38:12 GMT

Could you post a screen shot of the payment history..edit out any personal info.

Re: Add-ons

JK8 — Wed, 27 Apr 2022 00:38:45 GMT

@AmandaP

PM displays the charges kind of weird breaking it up between data and talk. Is the total amount you paid correct?

Re: Add-ons

esjliv — Wed, 27 Apr 2022 00:40:46 GMT

@AmandaP - are you seeing these transactions for a $25 plan? If so, this is how it is displayed normally.

30-day plan/Forfait de 30 jours	$10.00
1GB at 3G Speed/ 1Go à la vitesse 3G	$15.00

Re: Add-ons

Spudster — Wed, 27 Apr 2022 00:45:58 GMT

Mine looks like this, @AmandaP

All of Public Mobile plans are split into the talk/text component and data component. You need to add the two to get to the price point advertised for the plan you've selected.

EDIT: kinda, sorta like @esjliv also just posted.... 😋

Re: Add-ons

JL9 — Wed, 27 Apr 2022 03:11:22 GMT

It is kind of confusing, but they always have 10 day for any phone plan and then the difference goes to data so the 35 plan shows up as 10 + 25 for the 3GB with autopay bonus