topic Re: not recognizing my password in Get Support

not recognizing my password

nanniemclean — Wed, 27 Apr 2022 00:26:08 GMT

I am trying to get into my Husband's account to change my payment method but it is not recognizing his email. What do I do

Re: not recognizing my password

JK8 — Wed, 27 Apr 2022 00:41:06 GMT

@nanniemclean

Confirm you have the correct email account. He would have received the welcome message from PM when he first joined.

Try again but first clear your browser cache/history and then go incognito. Use chrome or edge.

Re: not recognizing my password

esjliv — Wed, 27 Apr 2022 00:37:42 GMT

@nanniemclean - are you sure he registered for a self serve account before?

If not, you can register for one here: https://selfserve.publicmobile.ca/self-registration/

Or, try clearing your browser's cache or try a different browser, or use an incognito mode tab, then try again.

Are you sure the email is correct? If suspended for over 90 days, then the account, number and self serve access is closed/gone.

Otherwise, if issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: not recognizing my password

JL9 — Wed, 27 Apr 2022 03:14:54 GMT

Do you mean change his payment method? There is only one line per email, so if you also have a PM account and want to change your line it wouldn't be his. I am a little confused as you are going into this account to change your method but you can't have both your lines on one account.