topic Re: SIM not supported in Get Support

SIM not supported

User191 — Tue, 26 Apr 2022 21:49:36 GMT

Hello,

I had just activated my SIM card and have just installed it in my phone. But when I had installed the SIM, it says that "SIM not supported" and that it is from a carrier that is not supported under the activation policy. Also stating that, I would need to get my phone to be unlocked by my carrier. My current phone brand is apple, and the model is 6s. I would like to know how I would have solve this problem, and where do I need to go to get it unlocked.

Thank you.

Re: SIM not supported

esjliv — Tue, 26 Apr 2022 21:23:57 GMT

@User191 - Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

Or, if you purchased this from someone, can you ask them to have the provider it was last with to unlock the phone?

Re: SIM not supported

JL9 — Tue, 26 Apr 2022 21:33:29 GMT

The previous provider has to give you the code to unlock it, can't hold that over you.

Re: SIM not supported

devrajking1314 — Tue, 26 Apr 2022 22:04:59 GMT

Ask your previous provider to give you unlock code. Its free and also if you can tell which provider it was I can get you one

Re: SIM not supported

hTideGnow — Tue, 26 Apr 2022 22:12:06 GMT

@devrajking1314 wrote:
Ask your previous provider to give you unlock code. Its free and also if you can tell which provider it was I can get you one

HI @devrajking1314 you have access to unlock codes ?

Re: SIM not supported

devrajking1314 — Tue, 26 Apr 2022 22:11:47 GMT

I can try to get you one

Re: SIM not supported

computergeek541 — Tue, 26 Apr 2022 22:33:43 GMT

@JL9 wrote:
The previous provider has to give you the code to unlock it, can't hold that over you.

There's no such thing as an unlock code for an iPhone 6s. Locked/unlocked status is as per an Apple list.

Re: SIM not supported

Meow — Tue, 26 Apr 2022 23:42:38 GMT

Most likely your phone is locked to previous provider. They should do that by law. But you might find resistance (particularly from Rogers) if you closed account longer than 1 year. But be persistent and threaten if needed to report them to ~~CRTC~~ CCTS.

Re: SIM not supported

BKNS27 — Wed, 27 Apr 2022 00:39:56 GMT

@User191

Check your iPhone setting by going to: Settings>General>About>scroll down to Carrier Lock>it may have the carrier name.

If it shows No SIM Restrictions then it is unlocked.