topic Re: US Coverage in Get Support

US Coverage

Andrer — Tue, 26 Apr 2022 19:34:59 GMT

I am in US, I have DATA connection but no cel phone connection

Re: US Coverage

dust2dust — Tue, 26 Apr 2022 19:36:38 GMT

Can you switch networks to T-Mobile? Did you buy a talk add-on or bundle with talk?

Re: US Coverage

dabr — Tue, 26 Apr 2022 19:37:28 GMT

@Andrer Try manually selecting either AT&T or T-Mobile as one of them may offer better coverage. Also, you did purchase a roaming add-on with talk?

Re: US Coverage

Andrer — Tue, 26 Apr 2022 19:38:56 GMT

No in my plan I always had DATA and voice when I went to US, never had to do anything

Re: US Coverage

hTideGnow — Tue, 26 Apr 2022 19:39:52 GMT

Hi @Andrer Which US carrier are you using now? You might have problem with AT&T as they already start taking down 3G network, although some areas still have it. Try T-Mobile instead, they still have full 3G network. I think they will start shutting down next month

Re: US Coverage

Andrer — Tue, 26 Apr 2022 19:39:54 GMT

it is T-mobile

Re: US Coverage

dabr — Tue, 26 Apr 2022 19:42:30 GMT

@Andrer Okay, so you're on the discontinued snowbird plan with US data/talk roaming included. As suggested try connecting to T-Mobile if you were connecting to AT&T. Edit: also it never hurts to try rebooting or toggling airplane mode on/off too.

Re: US Coverage

hTideGnow — Tue, 26 Apr 2022 19:41:43 GMT

@Andrer wrote:
it is T-mobile

HI @Andrer could be just specific location related.

Try to connect to 3G Only on your device setting and see if your data works , and voice work or not

If you move to another area, maybe be better

You can try to connect AT&T as well. Some area already has no 3G but some still do, try it.

Re: US Coverage

Andrer — Tue, 26 Apr 2022 19:43:06 GMT

I was told that if my phone was Iphone 11 that I had no problems connecting to 4G

Re: US Coverage

hTideGnow — Tue, 26 Apr 2022 19:46:33 GMT

HI@Andrer It is not 4G with a problem, but it is because PM is using 3G as voice calls. So, it needs to have solid 3G connections for voice (also, since LTE/4G works, that's why your data has no issue). US is taking down 3G, so some area will have no voice for carrier like PM which use ONLY 3G for voice

Try to do a 3G Only to see if it connects. This is to test if there is 3G in your area. If no 3G, no voice. Again, even there is no 3G and you have no voice, your iPhone 11 still can carry data on LTE.

Re: US Coverage

dabr — Tue, 26 Apr 2022 19:47:15 GMT

@Andrer You can also try powering off the phone and removing the SIM for a couple of minutes and then reinsert SIM and reboot the phone.

Re: US Coverage

Andrer — Tue, 26 Apr 2022 19:54:12 GMT

I don't know how to change to 3G

Re: US Coverage

dust2dust — Tue, 26 Apr 2022 19:54:25 GMT

Settings - mobile data - mobile data options - voice & data
is it on 4G? If so do you see the VoLTE below? Turn that on if not already and try calling someone and see what happens.

But first we need confirmation of your add-ons. Click on plan details and tell us what all you have there.

Re: US Coverage

softech — Tue, 26 Apr 2022 19:55:32 GMT

@Andrer wrote:
I was told that if my phone was Iphone 11 that I had no problems connecting to 4G

@Andrer PM has its voice calls running solely on 3G network while data can runs on 4G and 3G. With the decommissioning of 3G in US, it will impact our voice roaming in US, unless PM can sort out a VoLTE arrangement with AT&T and T-Mobile. At the moment, it is unclear what will happen when 3G is fully gone in US.

Re: US Coverage

dabr — Wed, 27 Apr 2022 18:08:10 GMT

I believe OP has suggested he's on the discontinued snowbird plan..

"Andrer

Good Citizen / Bon Citoyen

In response to dabr

19m ago

No in my plan I always had DATA and voice when I went to US, never had to do anything"

Re: US Coverage

hTideGnow — Tue, 26 Apr 2022 20:01:47 GMT

@Andrer wrote:
I don't know how to change to 3G

HI @Andrer

Select Settings.
Select Mobile Data.
Select Mobile Data Options.
Select Voice & Data.
To enable 3G, select 3G.

Re: US Coverage

softech — Tue, 26 Apr 2022 20:03:03 GMT

@dabr wrote:
I believe OP has suggested he's on the discontinued snowbird plan..

I see snowsbirds will be flying home and will ask for a refund very soon 🙂

Re: US Coverage

Andrer — Tue, 26 Apr 2022 20:03:46 GMT

I forced it At&T 3G and it seems to work

Re: US Coverage

softech — Tue, 26 Apr 2022 20:06:09 GMT

@Andrer Glad it works. It will work for now.

If you have problem with voice in another region, try it back using T-Mobile 3G

But the voice connection will get harder and harder as more 3G towers are down. PM has not confirm what will happen. So, we are all here just wait and see

Re: US Coverage

Andrer — Tue, 26 Apr 2022 20:11:44 GMT

Works I called my son in Canada

Thanks everybody...awesome