topic Re: Lost sim card in Get Support

Lost sim card

harmandeepk38 — Tue, 26 Apr 2022 22:19:27 GMT

I lost my sim card. How i can get new sim card but same number.

Re: Lost sim card

softech — Tue, 26 Apr 2022 18:31:32 GMT

@harmandeepk38 you just need to go to a store and buy a new SIM card. It should be around $10 (Do not get it from PM online as it will take long for them to devlier. Get it from store like Walmart Mobile, London Drug Mobile, Koodo, etc) The SIM card will have a new number, but no worry, you can still tie it to your account so you will get to keep your phone number

Once you got the new SIM card, go to My Account, click change SIM Card, and select use email to receive the 2FA security code. Once all done, PM will assign the same account info and phone number to your new sim card and you can use it on your phone:

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-sim-card/

Re: Lost sim card

JL9 — Tue, 26 Apr 2022 18:33:38 GMT

I would recommend Canadian Cell Supplies for price and quick delivery.

Re: Lost sim card

ShawnC13 — Tue, 26 Apr 2022 18:34:17 GMT

You just need to purchase a new sim, then log into your self serve and go to change SIM card. That will attach your current phone number to your new SIM card

Re: Lost sim card

lubecca — Tue, 26 Apr 2022 18:40:06 GMT

Don't worry. Just go to near store and ask for a new one and active it with your old number. They may ask for your account no.

Re: Lost sim card

Meow — Tue, 26 Apr 2022 18:41:29 GMT

What you need is new SIM. Then do SIM transfer through self-serving account.

Cheapest SIM is through CCS or reputable Canadian ebay seller. From both delivery is usually withing a week.

Re: Lost sim card

harmandeepk38 — Tue, 26 Apr 2022 18:52:09 GMT

u r sure i will have my same number

Re: Lost sim card

harmandeepk38 — Tue, 26 Apr 2022 18:53:33 GMT

Thanks

Re: Lost sim card

softech — Tue, 26 Apr 2022 19:02:04 GMT

@harmandeepk38 wrote:
u r sure i will have my same number

@harmandeepk38 Positive.

Many people got new SIM and follow the change SIM request that way

this is the official announcement about the Change SIM process:

https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud-2-factor-authentication/td-p/704175

Re: Lost sim card

devrajking1314 — Tue, 26 Apr 2022 22:16:24 GMT

You will get the same number. 2 ways. Either get a sim card and do it yourself by public mobile self serve with your logins OR go to any near by location dealing with public mobile and tell them to change the sim card for you. Its only going to charge you $10CAD

Re: Lost sim card

hTideGnow — Tue, 26 Apr 2022 22:21:34 GMT

HI @devrajking1314 People can go to those stores to buy new SIMs but those store won't help to change the SIM on the system. It is all a self-serve process

Re: Lost sim card

devrajking1314 — Wed, 27 Apr 2022 16:14:02 GMT

Re: Lost sim card

hTideGnow — Wed, 27 Apr 2022 16:10:07 GMT

HI @devrajking1314 can you explain how can you help? It is slightly concerning.

Giving out SIM number could be dangerous. I think as a customer offering help, we should avoid asking sensitive info.

Would hope you can explain further

if you are from Mobile Store, I am afraid you are not supposed to offer to much "professional" help

Re: Lost sim card

devrajking1314 — Wed, 27 Apr 2022 16:13:42 GMT

Will keep it in mind. Thank you boss

Re: Lost sim card

hTideGnow — Wed, 27 Apr 2022 16:16:06 GMT

HI @devrajking1314

I am no boss, just a regular customer

I trust you are trying to help and doing it for a good cause.,

Re: Lost sim card

14ALL41 — Thu, 28 Apr 2022 00:18:53 GMT

How can one lose SIM card??? It is always in the phone, no?

Re: Lost sim card

jojo222 — Fri, 22 Jul 2022 18:11:24 GMT

i lost my phone and sim card and i do not have access to my number how can i activate a new sim card with the same number

Re: Lost sim card

jojo222 — Fri, 22 Jul 2022 18:13:52 GMT

i do not have a self serve account now i can not make ne because i dont have access to my phone

Re: Lost sim card

jojo222 — Fri, 22 Jul 2022 18:15:51 GMT

i have the sim card but they can not help me because public mobile terminated their account they can not help no more

Re: Lost sim card

hTideGnow — Fri, 22 Jul 2022 18:15:59 GMT

HI @jojo222 You DO NOT activate with the new sim card.

You login to My Account and request Change SIM card on your current My Account

Do you have access to your email (the email that used to access My Account)? If so, you can still login My Account without problem. Try it

If not, open ticket with CS Agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437