topic Re: Can't add credit card in Get Support

Can't add credit card

phudson — Tue, 26 Apr 2022 16:42:05 GMT

Hello. I'm trying to change payment card. I get the error message quoted below. However, when I call my credit card issuer, they say everything looks fine on their end and the transactions is approving each time.

I've submitted a support ticket, but any ideas? thanks

"Unable to Process Transaction
Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information."

Re: Can't add credit card

JK8 — Tue, 26 Apr 2022 16:43:03 GMT

@phudson

Clear your browser cache and open a new window in incognito. Try chrome and then edge.

Re: Can't add credit card

hTideGnow — Tue, 26 Apr 2022 16:47:02 GMT

HI @phudson Do not try too many times. If you have tried it twice already, wait couple hours before try again as what @JK8 suggested.

if still fails, then you might want to open ticket with PM CS Agent and have them try to add it for you.

Re: Can't add credit card

Yummy — Tue, 26 Apr 2022 17:05:24 GMT

Try using different browser. If you already tried 2 times, wait few hours before next attempt otherwise you might trigger fraud lock on your CC.

Re: Can't add credit card

JL9 — Tue, 26 Apr 2022 17:49:27 GMT

Unfortunately this is a common issue. Nothing to do with your card, should work once you follow the steps above.