topic Re: login disabled in Get Support

login disabled

seantrip — Sun, 24 Apr 2022 17:01:53 GMT

tried to login using my email and password, says it's disabled. what do I do?

Last payment came out fine.

Re: login disabled

Yummy — Sun, 24 Apr 2022 17:10:30 GMT

If you tried too many times (5) to log-in, your account is temporary locked.

Try in 1h and use different browser.

If everything fails contact agent for assistance:

To contact CSA, there are 2 methods:

- Use the ticketing system for a faster response time (preferred method as Ticket is assigned and easy to follow up with CSA). Click Chatbot - Ticket and type ticket, then click on Contact Us, then click on issue you inquire about. Link for creating ticket will be presented.

- Send a private message to the CSA - agent by clicking Here

Re: login disabled

JK8 — Sun, 24 Apr 2022 17:09:48 GMT

@seantrip

Your account will become unlocked after 15 minutes. Try logging in again using Chrome. Clear your browser cache/history first and then go incognito. You can use the Forgot your password link if you need to.

Re: login disabled

hTideGnow — Sun, 24 Apr 2022 17:37:40 GMT

Hi @seantrip maybe just a one hour temporary lock. Wait full hour and try again

If still have problem, open ticket with PM CS agent at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing: Forgot login information

then click "Contact Us"

and Click "Click here to submit a ticket"

you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: login disabled

Ali03 — Tue, 26 Apr 2022 13:42:16 GMT

So to wait 15min or 1hour???? Confusing answers.

Re: login disabled

hTideGnow — Tue, 26 Apr 2022 15:31:57 GMT

HI @Ali03 Technically both correct.

1 Hour is the official time said on PM Page

15 mins is the time some of the members tried and confirmed.

I rather say 1 hour, rather they wait longer and really able to login then they tested it too fast

Re: login disabled

Yummy — Tue, 26 Apr 2022 15:39:38 GMT

@hTideGnow wrote:
I rather say 1 hour, rather they wait longer and really able to login then they tested it too fast

I have to agree with 1h (at least). Just in case not to reset counter if your stopwatch does not correspond with PM's.