topic Username Issue in Get Support

Username Issue

Cameron7 — Tue, 26 Apr 2022 14:26:42 GMT

So the email address I originally set my phone up with does not exist anymore. I do not have my password and i have been trying to update my credit card. Because of this issue I cannot get into my account. If I try to reset my password it sends the new one to an email that does not exist anymore. This has been very frustrating, Can anyone help?? I appreciate any help. Thanks, Cameron

Re: Username Issue

JL9 — Tue, 26 Apr 2022 14:51:59 GMT

You can open a ticket or private message CS_Agent and tell them you need to change your email

Re: Username Issue

Yummy — Tue, 26 Apr 2022 15:13:08 GMT

You can still log in into your account even though your email does not exists anymore.

But it looks like you forgot your password...

To change email and reset pass you have to contact agent:

- Use the ticketing system for a faster response time (preferred method as Ticket is assigned and easy to follow up with CSA). Click Chatbot - Ticket and type ticket, then click on Contact Us, then click on issue you inquire about. Link for creating ticket will be presented.

- Send a private message to the CSA - agent by clicking Here