topic Re: Number transfer status in Get Support

Number transfer status

142452 — Tue, 26 Apr 2022 12:07:56 GMT

I have set up my account and credit card. How is my cell number transferred from my old provider? I’ve set up the account yesterday.

Re: Number transfer status

Spudster — Tue, 26 Apr 2022 12:05:33 GMT

@142452

Log into your self-serve account and go under the change number section in the “My Profile” section to the right.

Under that you will see an option to transfer number from another provider.

Your old providers service will need to be active to transfer the number.

Re: Number transfer status

Spudster — Tue, 26 Apr 2022 12:11:20 GMT

@142452

If you chose to port the number during the activation, did you respond YES to the port authorization text that you would’ve received if you kept your old providers SIM card in your device?

If so, try rebooting your device and resetting network connections. If you did not get the port authorization text, contact customer support by clicking Chatbot (SIMon) at bottom of page. https://www.publicmobile.ca/en/on/get-help

Re: Number transfer status

softech — Tue, 26 Apr 2022 13:11:39 GMT

@142452 Did you request number transfer (porting) when you activated your PM account? or did you just pick a new number and would like to transfer your old number now?

If you have a new number now and would like to make the transfer, login to My Account and Pick Change Number, then select Transfer a wireless or wireless number from another provider there and follow the steps

https://selfserve.publicmobile.ca/Overview/ChangeNumber/

If you requested porting already when you activated, let us know, there is a team you can contact for update

Re: Number transfer status

Meow — Tue, 26 Apr 2022 13:13:25 GMT

You personally have to initiate porting (transfer) of old number.

Make sure ALL services work well with PM before you initiate porting.

Re: Number transfer status

JL9 — Tue, 26 Apr 2022 14:51:02 GMT

Where are you porting the number from and was it a prepaid or postpaid account?

Re: Number transfer status

devrajking1314 — Tue, 26 Apr 2022 22:10:32 GMT

You will need the account number from previous provider as well..If you need help getting it let me know

Re: Number transfer status

esjliv — Tue, 26 Apr 2022 23:20:27 GMT

@142452

If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.

Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval to port to port over to Public Mobile and to receive calls from until port is complete.
Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

If you are having issues with a stuck or incomplete port, submit a ticket with Public Mobile representatives (CSA) for help; click this link: to request the transfer of your number over to Public Mobile.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection