topic Cannot create ticket in Get Support

Cannot create ticket

Hshelton — Tue, 26 Apr 2022 11:04:07 GMT

I have tried all three methods:

1) "Verify My Account Credentials" - Neither community account or normal sign in does not work, I have no other public mobile account.

2) "Verify with my 4-digit Account PIN" - no PIN works here.

3) "Can't verify" - I enter the account number but there is no check mark next to it. It also does not allow you to enter any letters/characters for "Last Add-On purchased" and hitting submit doesn't do anything.

I have tried going to the private messages link but there is nothing to click on and no messages, so that doesn't work either - https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It's outrageous how difficult it is to contact support. I had been putting up with the awful internet speeds due to the price, but as soon as I have just 1 small issue, it becomes a huge thing because it's impossible to contact support to get it resolved, it's ridiculous.

What are the other options? There must surely be SOME way to contact support.

Re: Cannot create ticket

softech — Tue, 26 Apr 2022 11:16:09 GMT

@Hshelton What is the error you got when you use this direct link?

- https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Maybe try a different browser

Or try this

1. go to on CS Agent Profile using this link:

https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437

2 Then click "Send a message" button on the top

3. then compose your message and click Send Message

Re: Cannot create ticket

kb_mv — Tue, 26 Apr 2022 11:39:57 GMT

@Hshelton wrote:

I have tried going to the private messages link but there is nothing to click on and no messages, so that doesn't work either - https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@Hshelton That's strange. I click on your link and the proper window opens (see below). I am on a desktop, you? Have you tried a new browser or cleared your cache?

Re: Cannot create ticket

Meow — Tue, 26 Apr 2022 13:16:20 GMT

Provided link to send message directly to agent definitely work. I just tried...

You might try to use different browser but link is valid.

Re: Cannot create ticket

JL9 — Tue, 26 Apr 2022 14:49:47 GMT

Worst case you should be able to just click on the envelope in the top right and then on compose message and manually enter CS_Agent

Re: Cannot create ticket

esjliv — Tue, 26 Apr 2022 23:45:20 GMT

@Hshelton - is your PRIVATE Message option DISABLED? You may be missing the setting for private messaging.

Go to your Community Avatar.
My Settings
Preferences
Private Messenger TAB
CHECK the "Turn on Private Messages"

If you had to check the box, now you should be able to send/receive private messages.

Re: Cannot create ticket

Vivian_Z1 — Sun, 01 Jan 2023 13:07:37 GMT

Me too