topic Re: account suspended in Get Support

account suspended

Ccchannnn — Tue, 26 Apr 2022 05:39:30 GMT

I need access now, I need to contact a real person from customer support

Re: account suspended

JK8 — Tue, 26 Apr 2022 05:13:23 GMT

@Ccchannnn

There is no human to talk to. Everything is online. You can post your ? here and maybe this community can help you.

If you need to contact a CS Agent use one of the links below:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Customer Support Agents are available:

Monday to Sunday: 6 AM to 10 PM EST

Re: account suspended

Ccchannnn — Tue, 26 Apr 2022 05:35:21 GMT

Thank you!

Re: account suspended

dust2dust — Tue, 26 Apr 2022 05:40:53 GMT

You could always go to recharge.com and buy a voucher and unsuspend your account. Or buy them in stores. Or some stores do instant top-up. You don't need customer support to do those things.

But if you don't have records of emails from here that would tell you the email address you used or you don't remember your answer to the security question you chose then you would need them.