topic Re: fail transfer in Get Support

fail transfer

jisen — Tue, 26 Apr 2022 02:03:29 GMT

my phone fail to transfer to publivmobile and I was told entered an incorrect ESN/MEID. It was charged with did not transfered how to fix it?

Re: fail transfer

softech — Tue, 26 Apr 2022 02:10:27 GMT

@jisen You got Error 821? DON'T try to activate again.!!

Yes, the system usually expect to an account number for your old provider instead of IMEI and hence caused the issue.

No worry, just open a ticket with PM Support and they can sort out the issue. Open ticket via direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: fail transfer

jisen — Tue, 26 Apr 2022 02:27:15 GMT

I submitted a ticket when can i get solution?

Re: fail transfer

softech — Tue, 26 Apr 2022 02:31:43 GMT

@jisen PM Support usually will reply within 2 hours. But since it is late in the evening , they might reply tomorrow morning. If there is still no reply by noon tomorrow, I suggest you to message them again for an update

Again, monitor your Community inbox as they will respond there,

Re: fail transfer

hairbag1 — Tue, 26 Apr 2022 02:38:56 GMT

@jisen wrote:
I submitted a ticket when can i get solution?

Watch the little envelop icon on top right side of this page will be highlighted when they respond to you.

Re: fail transfer

JL9 — Tue, 26 Apr 2022 03:46:20 GMT

Do you have your previous account number and is it in good standing?

Re: fail transfer

jisen — Tue, 26 Apr 2022 03:55:49 GMT

yes I have