topic Re: Unable to access My Rewards section in Get Support

Unable to access My Rewards section

ylefebvre — Mon, 25 Apr 2022 23:42:25 GMT

Hi there,

Every time I try to access the My Rewards section, I get a message saying:

Oops

Looks like something is not right. Please contact your administrator.

404 - Not Found

I have tried resetting my password but it still fails. Any idea?

Yannick

Re: Unable to access My Rewards section

Spudster — Mon, 25 Apr 2022 23:48:18 GMT

@ylefebvre

Try clearing system cache and cookies and access it from an incognito tab.

You could also try from a different browser from a completely different device.

Ensure you're using the same login credentials as your self-serve login.

Re: Unable to access My Rewards section

dust2dust — Mon, 25 Apr 2022 23:49:22 GMT

Maybe this link would be different:

https://www.publicmobile.ca/myrewards

Try a different browser or device or use incognito.

Re: Unable to access My Rewards section

will13am — Mon, 25 Apr 2022 23:50:13 GMT

@ylefebvre , I just tried my account and there are no problems with the rewards section. Make sure you are using this login link.

https://telusidentity.telus.com/as/authorization.oauth2?response_type=code&scope=openid&client_id=20c044a0-26c5-4839-9e8c-68a62df0446a&redirect_uri=https://publicmobile.ca/myrewards/oauth/callback

Re: Unable to access My Rewards section

softech — Mon, 25 Apr 2022 23:54:10 GMT

@ylefebvre try on a different browser (Edge/Chrome/Firefox). Sometimes it is just cache issue. It happened on my Chrome before too. I used Edge and it works. I cleared cache on my Chrome and then working agian.

Re: Unable to access My Rewards section

darlicious — Tue, 26 Apr 2022 00:02:55 GMT

@ylefebvre

You can also log in thru your account. Either the arrow thingy at the top right corner of your overview page or below "plan details" on the left side under "my rewards" by clicking on "access rewards" or before you log in on the self serve account log in page at the top right corner there's another arrow thingy.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

Re: Unable to access My Rewards section

computergeek541 — Tue, 26 Apr 2022 00:32:28 GMT

@ylefebvre wrote:
Every time I try to access the My Rewards section, I get a message saying:

Oops
Looks like something is not right. Please contact your administrator.
404 - Not Found

Go back into your My Rewards account. On the left hand side where it says "Rewards" under a star, click on that if you're seeing that error message. Click on it until the rewards/points details get displayed. Doing that refreshes the page.

Re: Unable to access My Rewards section

JL9 — Tue, 26 Apr 2022 01:26:28 GMT

Sometimes if you click a few times it will eventually go through. It was hit and miss early on but seems to be a lot more reliable now as I haven't seen that page/message in quite awhile