topic Re: Device not working in Get Support

topic Re: Device not working in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Device-not-working/m-p/816528#M546557 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/188826">@Lgillis</a> </P><P>There might be a Telus outage in your area.</P><P>Check:</P><P><A href="https://istheservicedowncanada.com/status/telus/map" target="_self">https://istheservicedowncanada.com/status/telus/map</A> </P> Mon, 25 Apr 2022 23:12:33 GMT BKNS27 2022-04-25T23:12:33Z Device not working https://productioncommunity.publicmobile.ca/t5/Get-Support/Device-not-working/m-p/816427#M546473 <P>Hi</P><P> </P><P>my service seems to be stopped. I can’t call or text or get online.</P><P> </P><P>can you tell me what’s going on?</P> Wed, 27 Apr 2022 03:48:20 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Device-not-working/m-p/816427#M546473 Lgillis 2022-04-27T03:48:20Z Re: Device not working https://productioncommunity.publicmobile.ca/t5/Get-Support/Device-not-working/m-p/816429#M546475 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/188826">@Lgillis</a>  did you try to login to My Account and confirm if the account status is Active?</P><P> </P><P><STRONG>If it is Active</STRONG>, try your SIM on another phone if possible.  If you have no other phone, try to reseat the SIM</P><P> </P><P><STRONG>If your account status is Suspended</STRONG>, it could be an Autopay failure.  You will need to make a manual payment then.  Go to Payment Tab, One time Payment and use the option "<STRONG>Other (Enter the desired payment amount)</STRONG>" and then manually enter the plan amount and submit the payment that way.</P><P> </P><P>  Let us know if you need any  help.</P> Mon, 25 Apr 2022 20:12:53 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Device-not-working/m-p/816429#M546475 softech 2022-04-25T20:12:53Z Re: Device not working https://productioncommunity.publicmobile.ca/t5/Get-Support/Device-not-working/m-p/816431#M546477 <P>Try devicecheck.ca just in case.</P><P>What recording do you get when you dial 611?</P> Mon, 25 Apr 2022 20:15:22 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Device-not-working/m-p/816431#M546477 dust2dust 2022-04-25T20:15:22Z Re: Device not working https://productioncommunity.publicmobile.ca/t5/Get-Support/Device-not-working/m-p/816451#M546491 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/188826">@Lgillis</a> </P><P>Was your renewal last night?</P><P> </P><P> </P><P> </P><P> </P><P>To contact customer support click below:</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P><P>To pre-verify your account include<STRONG><SPAN> </SPAN>in your private messaging only</STRONG><SPAN> </SPAN>your full name, address, email, phone # and 4 digit acct pin #.</P> Mon, 25 Apr 2022 21:15:14 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Device-not-working/m-p/816451#M546491 darlicious 2022-04-25T21:15:14Z Re: Device not working https://productioncommunity.publicmobile.ca/t5/Get-Support/Device-not-working/m-p/816528#M546557 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/188826">@Lgillis</a> </P><P>There might be a Telus outage in your area.</P><P>Check:</P><P><A href="https://istheservicedowncanada.com/status/telus/map" target="_self">https://istheservicedowncanada.com/status/telus/map</A> </P> Mon, 25 Apr 2022 23:12:33 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Device-not-working/m-p/816528#M546557 BKNS27 2022-04-25T23:12:33Z Re: Device not working https://productioncommunity.publicmobile.ca/t5/Get-Support/Device-not-working/m-p/816941#M546897 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/188826">@Lgillis</a> wrote:<BR /><P>Hi</P><P> </P><P>my service seems to be stopped. I can’t call or text or get online.</P><P> </P><P>can you tell me what’s going on?</P><HR /></BLOCKQUOTE><P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/188826">@Lgillis</a>  - turn your phone off for a couple minutes. Then power it back on.</P><P> </P><P>Also, try removing your SIM card then reinserting it, this helps to reset the sim if it shifted slightly and will also reping your network.</P> Wed, 27 Apr 2022 03:48:45 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Device-not-working/m-p/816941#M546897 esjliv 2022-04-27T03:48:45Z