topic Re: log in in Get Support

log in

ben1994 — Mon, 25 Apr 2022 19:32:04 GMT

I forgot the secuity question answer, i can not log into my account

Re: log in

dabr — Mon, 25 Apr 2022 19:34:26 GMT

@ben1994 You'll need to ask for a password reset by submitting a ticket via chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If unable to submit a ticket, then send a private message to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: log in

hTideGnow — Mon, 25 Apr 2022 19:40:10 GMT

hi @ben1994 The critical part for self retting password is the answer to the security question. If you cannot answer than, then you will need to open ticket with PM CS Agent. At : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
2. Then Click "Contact Us"
3. Finally Click "Click here to submit a ticket"

you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437