topic I really need help to get this working in Get Support

I really need help to get this working

Equinn2185 — Tue, 04 Jan 2022 19:28:42 GMT

I added $58 to my account it was $10 for the 30 days Plus 22 for Tok 17 for text 35 for data and then gave me a $20 deal so with tax it came to 58 it took the money off my card and added it to my account but then only used 10 for my 30 days and I can't do anything on my phone in order to do the plan it wants to recharge me for the 30 days again

Re: I really need help to get this working

SD08 — Fri, 11 Aug 2017 02:48:07 GMT

This is a common glitch where the system gives you the wrong plan.
To fix this, click this Moderator_Team link to private message for assistance.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Include your PM SIM card number, e-mail address and phone number.

Re: I really need help to get this working

Mary_M — Fri, 11 Aug 2017 12:57:21 GMT

Hey @Equinn2185,

thank you for raising concern with us in regards to your activation!

Can you please send us a private message with your details? We'll get back to you as soon as we can.

Regards,

Mary