topic Re: Payment in Get Support

Payment

orientsilk — Mon, 25 Apr 2022 17:04:03 GMT

How to update my credit card information

Re: Payment

hairbag1 — Mon, 25 Apr 2022 17:16:00 GMT

editd

Re: Payment

orientsilk — Mon, 25 Apr 2022 17:09:39 GMT

Thank you, but I can’t login to my account, I enter my email and forget password, it did not work

Re: Payment

hairbag1 — Mon, 25 Apr 2022 17:12:49 GMT

Send a message to the CSA's and they can help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

watch the little envelop icon on top right side of page will be highlighted when they respond to you.

Re: Payment

bishamon — Mon, 25 Apr 2022 17:20:33 GMT

From the https://selfserve.publicmobile.ca/Overview/ , you would:

1) Click the "Payment" Tab.

2) "Manage my card - " in the mid-bottom of the screen

3) Click on "replace existing card"

4) Enter your new credit card information

5) Submit

Re: Payment

JL9 — Mon, 25 Apr 2022 19:01:23 GMT

Do you mean you clicked on the forgot password link or you blanked on your password. If so there is a link to take you to a security question to fix that.

Re: Payment

esjliv — Wed, 27 Apr 2022 02:17:54 GMT

@orientsilk wrote:
Thank you, but I can’t login to my account, I enter my email and forget password, it did not work

@orientsilk - did you receive an error message when you entered your email?

Perhaps an account was never registered...this may have been the case if you activated in-store. If so, you can register for an account here: https://selfserve.publicmobile.ca/self-registration/

Otherwise CSA's will need to be contacted to help you get back into your account: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent