topic Re: data loss in Get Support

data loss

rw3 — Mon, 25 Apr 2022 16:43:07 GMT

had a comp 500mb data on my $10 plan no longer available was that taken away

Re: data loss

Spudster — Mon, 25 Apr 2022 17:04:41 GMT

It should not have been taken away unless the promotion with a limited time offering.

To be sure, check under your “my data and add-on” in self serve section for available data bucket

Re: data loss

rw3 — Mon, 25 Apr 2022 17:26:14 GMT

dont remember there being a time limit on just paid bill shows no data available. the add on for 1 gb data for $15 is that for a month oruntil the gb is used up thanks

Re: data loss

hTideGnow — Mon, 25 Apr 2022 17:28:57 GMT

@rw3 wrote:
dont remember there being a time limit on just paid bill shows no data available. the add on for 1 gb data for $15 is that for a month oruntil the gb is used up thanks

HI @rw3 if you paid $15 and got 1GB add-on data, it will be there UNTIL THEY ARE ALL USED UP. If it is not fully consumed in the month, it will roll over to the next month

So, you are planning to buy the addon? or you got it and now is gone? If you gone it sometime ago and it is gone now, that mean you have used them all up already

Re: data loss

dust2dust — Mon, 25 Apr 2022 17:30:08 GMT

Add-ons will rollover on the account until finished. It sounds like you finished that 500mb data. If you also bought the 1gb then it sounds like that has finished too. Check your usage detail logs to see what all data you've used for the last while.

Re: data loss

rw3 — Mon, 25 Apr 2022 17:31:06 GMT

never paid for an add on always had it for frree for the last couple of years disappeared last month. phone is for emergencies so dont need alot of data but do need some

Re: data loss

hTideGnow — Mon, 25 Apr 2022 17:33:43 GMT

@rw3 wrote:
never paid for an add on always had it for frree for the last couple of years disappeared last month. phone is for emergencies so dont need alot of data but do need some

Hi @rw3 Then you have been using the Christmas free Data bonus from PM. Probably they are all used up now

You can check your Usage History on My Account and you will see some lines about "Web" traffic.

Re: data loss

rw3 — Mon, 25 Apr 2022 17:38:26 GMT

Hi under data and addons it says 'amount used ' line used to say 500mb I just paid bill 2days ago

Re: data loss

dust2dust — Mon, 25 Apr 2022 17:41:05 GMT

The $10 plan didn't have data so paying for that and renewing has no impact on any data on hand.

Maybe you could provide an image of your overview page so we can help you with what you're seeing.

Re: data loss

rw3 — Mon, 25 Apr 2022 17:44:10 GMT

always had 500mb of data with plan that i didnt pay extra for. I think i will just pay the 15 for 1gb thanks for all your replies

Re: data loss

dust2dust — Mon, 25 Apr 2022 17:51:35 GMT

Yes and for a few years now they've given away data. This was great for the limited plans. The 500mb bucket you mention is a bit of a mystery. There's a 200mb add-on. Maybe you bought one. Maybe after you used 100mb of it you bought 2 more which would have reset the total number to 200+200+the remaining 100 giving you 500.

Re: data loss

darlicious — Fri, 29 Apr 2022 00:11:33 GMT

@rw3

Was the 500mb on the bottom left of your overview page or the middle right under "my promotions"? Did customer support ever comp you data?

@dust2dust

I'm thinking maybe one of those mysterious promotions that show up after a couple of months of suspension perhaps?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

Re: data loss

dabr — Fri, 29 Apr 2022 01:30:10 GMT

IIRC PM gave quite a few customers 500MB data because many accounts encountered a glitch on renewal day and the minutes/text didn't reset to zero around spring of 2019. I remember this happened to one of the $10 plan that I manage around that time and can remember 500MB being added to the account because of the glitch. It was listed under the regular My Data/Add-on section.

Re: data loss

darlicious — Fri, 29 Apr 2022 03:32:55 GMT

@dabr

Just a one time add on correct? Not reoccurring?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

Re: data loss

dabr — Fri, 29 Apr 2022 18:12:22 GMT

@darlicious Yes it was an one time 500MB add-on. I doubt if PM (or anyone else) would give a recurring data for a glitch that affected some customers. I did find the thread by Alan_K making the announcement of adding the data to affected customers account, although his announcement only mentions data issue on PM's side, I do know many customers had problems besides the data during that time and I believe all the affected accounts got the one time data add-on.

https://productioncommunity.publicmobile.ca/t5/Announcements/Fix-in-progress-Plan-data-not-renewing/m-p/367131

Perhaps, OP still had this data on their account, or it could be something PM customer support added to their account over some other issue they experienced...

Re: data loss

darlicious — Fri, 29 Apr 2022 21:06:28 GMT

@dabr

Thank you.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.