topic Account Expired in Get Support

Account Expired

bshfxb — Mon, 25 Apr 2022 16:18:40 GMT

Hi all,

This morning my account was shown as 'deactivated', is there an issue with auto-payment recently? Funds appear to have not gone through.

Re: Account Expired

softech — Sun, 01 May 2022 02:11:02 GMT

@bshfxb Unfortunately, Autopay could fail for various reason, but usually a problem on the PM Side 😞

If you see your account showing Suspended and you don't have the phone service now, please make a manual payment:

1. Login to My Account, click Payment Tab and then click One Time Payment

2. Use the option "Other (Enter the desired payment amount)" and manually enter the Plan amount (this works better than using Amount Due)

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

3. Once payment gone through successfully, click on the button "Reactivate current plan" if it is there

4. Then logoff from My Account and Reboot the phone and it should be good

Re: Account Expired

popping — Mon, 25 Apr 2022 17:35:45 GMT

@bshfxb

Ignore your account status and let PM server to complete your renewal if your phone is still working and your account has enough available fund to pay for your renewal.

Re: Account Expired

BKNS27 — Mon, 25 Apr 2022 18:20:42 GMT

@bshfxb

This is a standard message the day before your renewal date. The message also show that if you are on AutoPay or have sufficient funds to ignore message.

Re: Account Expired

JL9 — Mon, 25 Apr 2022 18:50:54 GMT

If your service isn't working it is most likely an autopay issue which seems to be happening more frequently especially since the chaos on April 1. One way to avoid this potential issue is to go on your account a day or 2 before and manually adding the amount needed to cover the next renewal, your autopay will still be on but they will cover it with the funds remaining in your balance first and don't have to worry about a hiccup from the autopay process