topic Re: Not getting credits in Get Support

Not getting credits

hamiltoncanada — Mon, 25 Apr 2022 14:13:16 GMT

Both my wife and I did not get a @$2.00 credit for using auto pay and I did not get a $1.00 credit for recommending my wife.

Re: Not getting credits

Spudster — Mon, 25 Apr 2022 14:37:58 GMT

@hamiltoncanada

If you signed up on or after January 25th 2022, you are automatically enrolled in the public points program which pays out "points" opposed to direct dollar value discounts on renewals.

Re: Not getting credits

hairbag1 — Mon, 25 Apr 2022 15:11:30 GMT

@hamiltoncanada wrote:
Both my wife and I did not get a @$2.00 credit for using auto pay and I did not get a $1.00 credit for recommending my wife.

Here's some reading to help you understand the newer "Points Program".

https://www.publicmobile.ca/en/on/get-help/articles/Public-Points-Rewards

Re: Not getting credits

softech — Mon, 25 Apr 2022 15:21:31 GMT

@hamiltoncanada When did you sign up? If you signed up after Jan 25, you would be on the new Rewards System and getting 5% back in Public Points in stead of $2 Autopay discount

For the referral, you will be getting 1 Points per month instead of $1. You can login to My Rewards site (https://www.publicmobile.ca/myrewards) and confirm your bill payment points as well as your referrals points you got.

Once you accumulate enough to 15 Points, you can then redeem for $15 bill credit

Re: Not getting credits

JL9 — Mon, 25 Apr 2022 18:42:59 GMT

Did you check your points balance?

She should have already received $10 in her available balance for saying you referred her, you should get the $1 a month and if your plan is say the $25 plan you would each get 1.25 points per month as well.