topic Re: Signing in??? in Get Support

Signing in???

FrankSenechal — Wed, 01 Jun 2022 14:28:22 GMT

I need to talk to a real person.!

Re: Signing in???

Spudster — Mon, 25 Apr 2022 14:36:55 GMT

If you're having problems signing into your account, try waiting 15 minutes, then clear cache and cookies, then open an incognito tab and try again.

All customer service at Public Mobile is done through the online ticketing process. If you need to deal with public mobile staff, there are 2 ways to reach them:

Create a support ticket by clicking here , then type Support Ticket, then select Contact Us, then select the topic that more closely matches your request. Then click Click here to submit a ticket , or,
Send a private message to them by clicking here

You’ll see their reply in your Community private mailbox in the envelope to the left of your avatar.

Re: Signing in???

softech — Mon, 25 Apr 2022 14:58:00 GMT

@FrankSenechal you have problem signing in?

Wait a full hour just in case, then try again.

if still fails, try to use the Forgot Password link (https://selfserve.publicmobile.ca/forgot-password/ ) You will need to enter the email address used and then answer the security question.

If you are still unable to reset it yourself, you can open a ticket with PM Support and they will sort this out for you:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Signing in???

JL9 — Mon, 25 Apr 2022 18:44:15 GMT

If the waiting and trying again didn't work, you can talk to a real person, it just has to be via private/direct message or opening a ticket as there is no phone option it is a value tier type provider and that is one way they save overhead, etc.