topic Re: Help! Cannot connect to network! in Get Support

Help! Cannot connect to network!

PrinceCynthia — Mon, 25 Apr 2022 13:40:13 GMT

I have been trying for a week! Is there an online chat I can speak with a person! Simon is NO help!

I have followed all the steps!

HELP!

Spudster — Mon, 25 Apr 2022 14:42:54 GMT

Here's how to contact the customer support agents - they can help.

Use option # 2 as a direct messaging option if you are having troubles navigating the ticketing process in option #1

There are 2 ways to reach them:

Create a support ticket by clicking here , then type Support Ticket, then select Contact Us, then select the topic that more closely matches your request. Then click Click here to submit a ticket , or,
Send a private message to them by clicking here

You’ll see their reply in your Community private mailbox in the envelope to the left of your avatar.

PrinceCynthia — Mon, 25 Apr 2022 14:49:16 GMT

I finally managed to get a ticket submitted. Just waiting to hear back.

thanks for the help!