topic Re: Activation code in Get Support

Activation code

melneddow85 — Mon, 25 Apr 2022 04:19:02 GMT

My new iPhone XS Max is asking for an activation code and it's not reading my sim card, Can anyone help Me?

Re: Activation code

computergeek541 — Mon, 25 Apr 2022 04:18:44 GMT

@melneddow85 wrote:
My new iPhone XS Max is asking for an activation code and it's not reading my sim card, Can anyone help Me?

To me, this doesn't sound like a Public Mobile issue. iPhone devices ask for these codes to make sure that you own the device. Where did you get this phone form?

Re: Activation code

darlicious — Mon, 25 Apr 2022 04:20:07 GMT

@melneddow85

Your SIM card previously was in your old phone and working perfectly normal with pm services? Was your old phone an iPhone as well? Did you you connect to WiFi or iTunes and check for any software updates and update the carrier profile to public mobile? What is the exact message you are getting from the phone?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

Re: Activation code

darlicious — Mon, 25 Apr 2022 04:23:27 GMT

@melneddow85

If everything is on the up and up then....

From your iPhone, iPad, or iPod touch

Go to Settings > [your name].
Tap Password & Security.
A message says "Account Details Unavailable." Tap Get Verification Code.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

Re: Activation code

JL9 — Mon, 25 Apr 2022 04:41:25 GMT

Sound alike a device issue, I've heard this happening with iPhones, I can't recall similar issue with android

Re: Activation code

esjliv — Mon, 25 Apr 2022 10:39:48 GMT

@melneddow85 - does your Public Mobile SIM card work in another device with issue? Just getting that part out of the way?

For this particular phone, you may need to contact the seller or former owner.

Have a read through this article about what sounds like you are experiencing:

https://www.businessinsider.com/activation-lock