topic Re: no service in Get Support

no service

mex96 — Sun, 24 Apr 2022 17:23:09 GMT

I applied for activation of my phone with public mobile Friday Apr.22 Put in info and sim card and payment was applied to credit card but phone is not working, saying no service. please help

Re: no service

hTideGnow — Sun, 24 Apr 2022 17:26:21 GMT

Hi @mex96 this is just a problem with SIM provisioning. Open a ticket with PM CS agent and they can provision the SIM on the system

At : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

type: Contact CS Agent

Click "Contact Us"

Click "Other"

Click "Click here to submit a ticket"

you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: no service

JK8 — Sun, 24 Apr 2022 17:37:41 GMT

@mex96

Can you confirm that your phone is unlocked? Have you tried the SIM card in another unlocked phone? Did you get a new number or did you port a number over?

Re: no service

hairbag1 — Sun, 24 Apr 2022 17:41:09 GMT

Do as suggested above...and while you wait, try turning phone off, then on again.

Try turning Airplane mode on, then off.

Let us know when it gets working.

Welcome to Public Mobile.

edit...if you have dual sim slots, try it in the other slot.

Re: no service

JL9 — Sun, 24 Apr 2022 18:05:58 GMT

We would some more info, it could be 1 of 100 things, but the good news is it most likely can be resolved fairly quickly

Re: no service

BKNS27 — Sun, 24 Apr 2022 22:02:51 GMT

@mex96

If you picked a new number, try rebooting your phone after SIM activation by powering off the phone then power back on.

If you ported your old number over to PM, you are required to reply to the text confirming your are porting over to PM.

Re: no service

esjliv — Mon, 25 Apr 2022 01:14:13 GMT

@mex96

A little more information would be helpful to provide suggestions.

If the SIM works in another compatible phone, as @JK8 suggests to try, then check if your phone is listed as blacklisted here: https://www.devicecheck.ca/check-status-device-canada/