topic Re: Good news!? in Get Support

Good news!?

RossN — Sun, 24 Apr 2022 13:37:40 GMT

hello to all members on the 10 dollar plan, mine just renewed over night and it says 10 dollars next renewal on the 24th of may not 13 as expected,a good sign I hope😁

Re: Good news!?

Spudster — Sun, 24 Apr 2022 13:53:58 GMT

🤞🤞🤞, @RossN

Re: Good news!?

JL9 — Sun, 24 Apr 2022 15:50:30 GMT

Oh wow, really are they going to back down from this price hike?

Re: Good news!?

BEER — Sun, 24 Apr 2022 15:52:35 GMT

Hate to burst your bubble - but I think the $13 fee applies for renewals after April / 2022.

Re: Good news!?

darlicious — Sun, 24 Apr 2022 15:59:01 GMT

@RossN

Take a screenshot for your CCTS complaint. Mine renewed last night too...same thing.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

Re: Good news!?

BEER — Sun, 24 Apr 2022 16:22:08 GMT

$10 plan will increase to $13 starting April 28th.

Re: Good news!?

ShawnC13 — Sun, 24 Apr 2022 16:26:35 GMT

@RossN, that is what I would expect as the pricing hasn't changed until after the 28th. I would expect after the 28th it will show $13 and with PM notifying you more than 30 days in advance (as per their TOS)

Re: Good news!?

esjliv — Sun, 24 Apr 2022 17:29:29 GMT

If I am not mistaken @RossN , I believe even when someone has a scheduled plan change selected to a higher or lower $ plan, then that is not reflected on the "Payment for next cycle" area either.

So, I would suspect this area is only going by what your plan is valued at currently (as of right now).

Re: Good news!?

dabr — Sun, 24 Apr 2022 18:04:45 GMT

@RossN Wouldn't that be nice heh? I'm also seeing the same thing on the $10 plan, but I agree with others that the new price will be charged at the next renewal, sadly.. 😒

Re: Good news!?

Korth — Mon, 25 Apr 2022 03:26:06 GMT

@esjliv wrote:
If I am not mistaken @RossN , I believe even when someone has a scheduled plan change selected to a higher or lower $ plan, then that is not reflected on the "Payment for next cycle" area either.
So, I would suspect this area is only going by what your plan is valued at currently (as of right now).

You cannot select legacy plans (like the old $10 plan) from the list. You can always switch away from one. You can't switch back once it's been discontinued.

Re: Good news!?

computergeek541 — Mon, 25 Apr 2022 04:24:07 GMT

@esjliv wrote:
If I am not mistaken @RossN , I believe even when someone has a scheduled plan change selected to a higher or lower $ plan, then that is not reflected on the "Payment for next cycle" area either.
So, I would suspect this area is only going by what your plan is valued at currently (as of right now).

That's true whether going to any plan of a different amount, whether higher or lower.

Re: Good news!?

esjliv — Mon, 25 Apr 2022 10:08:38 GMT

@Korth wrote:
@esjliv wrote:
If I am not mistaken @RossN , I believe even when someone has a scheduled plan change selected to a higher or lower $ plan, then that is not reflected on the "Payment for next cycle" area either.
So, I would suspect this area is only going by what your plan is valued at currently (as of right now).
You cannot select legacy plans (like the old $10 plan) from the list. You can always switch away from one. You can't switch back once it's been discontinued.

Yes @Korth :). I was not referring you could select legacy plans.

Did my post suggest otherwise?