topic Re: Can’t reset password in Get Support

Can’t reset password

sbroadhurst7 — Sun, 24 Apr 2022 21:22:44 GMT

Hi, my name is Stephanie Broadhurst and i am trying to sign in to my public mobile account and I’ve tried resetting the password but I was what would seem that it was successfully changed. But then when I actually sign in with the new password it would not work and with the 3 attempts I then got locked out. I tried waiting and resetting it, but would say I am locked out. Would appreciate your help.

thanks,

Re: Can’t reset password

softech — Sun, 24 Apr 2022 15:02:59 GMT

@sbroadhurst7 you can wait another 15 minutes and try again

or it will properly better to just open a ticket with PM Support in your situation:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Can’t reset password

darlicious — Sun, 24 Apr 2022 15:06:20 GMT

@sbroadhurst7

Wait a full hour before trying again. If you can't wait that long you may get customer support before then....put "password" reset in the subject line and a detailed message explaining the issue.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

Re: Can’t reset password

Yummy — Sun, 24 Apr 2022 15:25:40 GMT

Most likely your account is temporary locked due to too many log in attempts.

Try again in 1h and if still does not work, ask agent for assistance.

Re: Can’t reset password

JL9 — Sun, 24 Apr 2022 15:40:49 GMT

If your pw still isn't working after you wait. The only option is getting the CSA to reset it for you

Re: Can’t reset password

esjliv — Mon, 25 Apr 2022 01:30:43 GMT

@sbroadhurst7 - so you are receiving an email to reset the password then? I am unclear if you got to that point.

If you have not registered for an account yet, you can do that here: https://selfserve.publicmobile.ca/self-registration/

Otherwise, if the Forgot your password link IS sending you via email the reset details, then clear your browser's cache/cookies, or try a different browser, or open a tab in incognito mode in the browser of your choice. Then after doing that, try logging in with the new password you set.