topic Re: Network not working in Get Support

Network not working

patteoh — Sun, 24 Apr 2022 05:31:36 GMT

Hello, having the issue with no network access (exclamation over the network). Rebooted phone and checked account status, no issues.

Re: Network not working

JK8 — Sun, 24 Apr 2022 05:39:22 GMT

@patteoh

Try these:

Reboot

Reset Network settings

Reinstall sim card

Check self service to make sure you have data left under My Data & Add-Ons

Check your apn settings:

https://www.publicmobile.ca/en/bc/get-help/articles?q=Apn

Try your sim in another unlocked phone.

Edit: Could you clarify what you mean by “network”. Do you mean data not working or your phone not working at all?

Re: Network not working

dust2dust — Sun, 24 Apr 2022 05:38:12 GMT

Network as in no calls or texts? Or network as in internet data? Or just none of the above?

Re: Network not working

darlicious — Sun, 24 Apr 2022 06:02:07 GMT

@patteoh

Can you still use your voice calling and SMS/MMS texting services? If so log into your self serve account and check for your plan data line. If you can't find it you have used up all your plan data for this 30 day cycle.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

Re: Network not working

BKNS27 — Sun, 24 Apr 2022 06:11:19 GMT

@patteoh

Does it show Public on your phone?

You might want to check to see if there is a Telus outage in your area:

https://istheservicedowncanada.com/status/telus/map

Looks like a lot in BC, Alta and Ont.

Re: Network not working

esjliv — Sun, 24 Apr 2022 13:01:31 GMT

@patteoh

Try manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if calling/texting service work then.

Just to be sure, check that you your phone is not blacklisted here: https://www.devicecheck.ca/check-status-device-canada/