topic Re: Fraud charges in Get Support

Fraud charges

Corey4 — Sat, 23 Apr 2022 21:54:36 GMT

My cc is being charged after my account is deactivated for twice the amount of my plain. My account has been Deactivate it for several months.

Re: Fraud charges

JK8 — Sat, 23 Apr 2022 17:55:25 GMT

@Corey4

How was your account deactivated? Did you port your number out? Is your cc on file on autopay?

Re: Fraud charges

dust2dust — Sat, 23 Apr 2022 17:56:38 GMT

Deactivated? Or suspended? If you have the Public sim in a phone and dial 611 what do you get? If deactivated then I would get the credit card company to reverse the charges. If suspended then maybe you want to restart the account.

But if you have no business here then just charge it back.

Re: Fraud charges

JL9 — Sat, 23 Apr 2022 18:19:32 GMT

You could also reach out to a CSA bc if it is an erroneous charge they can proceed with a refund as well

Re: Fraud charges

Spudster — Sat, 23 Apr 2022 18:34:57 GMT

We need details, @Corey4

How did you "deactivate" your account?

It's easier said than done...

Re: Fraud charges

esjliv — Sat, 23 Apr 2022 21:40:08 GMT

@Corey4 -

If you do not have have access to your self serve account any longer and your account is closed, explain this to Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them below. Ensure they remove any payment card on their and report any charges you think are fraudulent.

1 - Faster use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: Fraud charges

popping — Sat, 23 Apr 2022 22:24:36 GMT

@Corey4 wrote:
My cc is being charged after my account is deactivated for twice the amount of my plain. My account has been Deactivate it for several months.

If you port your PM number to another provider, your account will be canceled after PM released your number to your new provider.

Before releasing your number, PM will send you a confirmation text message first. If you did not reply YES to the PM number port confirmation message, you PM number is still with PM. That may be the reason why PM server continues to charge you cc every 30 days to renew your plan.

Is your PM SIM is still working?

If yes,

1. login to your self-server account and delete your autopay cc. Your account will be suspended on your next renewal date. You PM SIM will not working after suspension. 90 days after suspension, your account will be canceled.

2. There is a quick way to cancel your account by porting out your number to another provider.

Please provide more info.