topic Texting in Get Support

Texting

andreat84 — Tue, 04 Jan 2022 19:28:25 GMT

I can use all features of my plan except for being able to send text messages

Re: Texting

xCameron94x — Thu, 10 Aug 2017 14:24:56 GMT

did you recently port over? or was texting just not included in your plan? Its a bug that sometimes occurs, happend to me when i signed up. You should send a private message to the mods

https://productioncommunity.publicmobile.ca/t5/Public-Mobile-Community/ct-p/Public_Mobile_Community

use the link as a refrence. Be sure to include your phone # and account # in your message

Re: Texting

andreat84 — Thu, 10 Aug 2017 14:27:15 GMT

Haven't recently ported. Been a customer for probably 4 months now. Was able to text at some point yesterday then it just stopped

Re: Texting

xCameron94x — Thu, 10 Aug 2017 14:31:53 GMT

are you using an iPhone or android? And are you still able to receive text messages? Maybe there is some sort of telus issue somewhere

Re: Texting

andreat84 — Thu, 10 Aug 2017 15:06:49 GMT

Android. Can do everything but send text. Able to receive

Re: Texting

mimmo — Thu, 10 Aug 2017 15:10:58 GMT

are you trying mms or just sms.

common solutions

reboot phone
try different sms app
wait a 4-6 hours (sending mms has stopped for me two times and just waiting seemed to fix teh issue)

Re: Texting

andreat84 — Thu, 10 Aug 2017 15:17:47 GMT

Just sms. Have pulled sim card, reboot, all the usual

Re: Texting

mimmo — Thu, 10 Aug 2017 15:19:37 GMT

I would probably just wait a couple hours.(it miht auto fix) if nothing works then contact the mods.

Re: Texting

andreat84 — Thu, 10 Aug 2017 15:22:03 GMT

It has been 24 hours...How do I contact the mods?

Re: Texting

Mary_M — Thu, 10 Aug 2017 15:25:25 GMT

Hey @andreat84,

thank you for reaching out to us !

All you have to do is hover your mouse over my name and you'll see the option to send me a private message. Make sure to include your phone number as well as the error message you get, if applicable, when trying to send a text.

Let's keep the conversation going 🙂

Mary