topic Service keeps dropping calls in Get Support

Service keeps dropping calls

danana — Sat, 23 Apr 2022 14:48:00 GMT

Hello, I live in a very central area near Toronto. My cell service is always fluctuating between 1 and 3 bars, it is not very good. Sometimes my calls will drop or I will not receive incoming calls. Please advise.

Re: Service keeps dropping calls

Spudster — Sat, 23 Apr 2022 15:15:36 GMT

@danana

You can try manually switching network to 3G to see if there's any improvement in call reliability.

Otherwise, contact customer support agents to have them reprovision your account/SIM - sometimes that will help.

There are 2 ways to reach CSA's:

Create a support ticket by clicking here , then type Support Ticket, then select Contact Us, then select the topic that more closely matches your request. Then click Click here to submit a ticket , or,
Send a private message to them by clicking here

You’ll see their reply in your Community private mailbox in the envelope to the left of your avatar.

Re: Service keeps dropping calls

Meow — Sat, 23 Apr 2022 15:26:55 GMT

Was it always like that or it started occurring recently? 1-3 bars will still make stable calls. But tall buildings around you and who knows what kind of electronic interference might be an issue.

Re: Service keeps dropping calls

JL9 — Sat, 23 Apr 2022 16:04:04 GMT

You cns check for outages as well, but relatively speaking it is usually a reliable network, especially compared to other tier 2 and 3 providers