topic Re: How long for ticket response in Get Support

How long for ticket response

Bunnybfunny — Sat, 23 Apr 2022 14:33:27 GMT

I’ve put in a ticket because my Koodo number hasn’t transferred over and I have no idea if/when to put in new SIM card.

Re: How long for ticket response

dust2dust — Sat, 23 Apr 2022 14:35:54 GMT

It wouldn't hurt anything to try. With the Koodo sim in does anything work? Put in the Public sim does anything work?

Re: How long for ticket response

Bunnybfunny — Sat, 23 Apr 2022 14:38:27 GMT

Koodo works

public mobile no

Re: How long for ticket response

JL9 — Sat, 23 Apr 2022 14:40:55 GMT

Is it prepaid or postpaid Koodo? And if postpaid did you receive the porting text?

Re: How long for ticket response

Bunnybfunny — Sat, 23 Apr 2022 14:44:21 GMT

Prepaid I think… the $15.99

no text.

Re: How long for ticket response

JL9 — Sat, 23 Apr 2022 14:45:52 GMT

If it's Koodo prepaid you have to get a new number first and then port in the old number afterwards. You cannot skip that step and immediately port it over like you can with a postpaid.

Re: How long for ticket response

Bunnybfunny — Sat, 23 Apr 2022 14:54:29 GMT

Ugh. No idea how to do that now!!!!

Re: How long for ticket response

esjliv — Sat, 23 Apr 2022 23:41:56 GMT

@Bunnybfunny wrote:
Ugh. No idea how to do that now!!!!

@Bunnybfunny

If you wish to transfer an existing numbering from Koodo Prepaid or PC Mobile, you will need to first complete your activation with a new number, then reach out to our Customer Support Agents here in order to transfer your existing number to Public Mobile.

For future reference:

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Faster use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection