topic Re: Cannot activate a sim card - cannot select a new number in Get Support

Cannot activate a sim card - cannot select a new number

spetel — Tue, 04 Jan 2022 19:28:20 GMT

There are some errors on the page, I tried on Edge and Chrome browsers on windows 10.

When I get to the second step, choose a phone number - there is no option to select a number.

Clicking "transfer your wireless number" works but I have no number to port.

When I click back to select a new number - finally the "select your local calling area" shows but the drop down is empty.

Please help, it seems the form is broken and I cannot activate my sim card.

Re: Cannot activate a sim card - cannot select a new number

NDesai — Thu, 10 Aug 2017 02:45:57 GMT

Try using incognito/private browsing mode. Also try using internet explorer or safari browser on apple devices.

Re: Cannot activate a sim card - cannot select a new number

spetel — Thu, 10 Aug 2017 02:46:22 GMT

FYI it only works on IE, with lots of errors but I got through.

Re: Cannot activate a sim card - cannot select a new number

spetel — Thu, 10 Aug 2017 02:47:22 GMT

Internet explorer worked, even though it showed a lot of errors it got through.

Thanks.

Re: Cannot activate a sim card - cannot select a new number

NDesai — Thu, 10 Aug 2017 02:49:28 GMT

@spetel wrote:
Internet explorer worked, even though it showed a lot of errors it got through.

Thanks.

Since you got some errors, make sure you are able to login to self-serve account and you have the correct plan. Make sure all services you activated are working.

Re: Cannot activate a sim card - cannot select a new number

spetel — Thu, 10 Aug 2017 02:51:40 GMT

But: it seem it activated the account without the plan I selected, it put it on a plan with no talk no text and no data.

I changed it after I logged in, but I was billed 9$ for nothing.

Can someone help me reverse this charge?

Re: Cannot activate a sim card - cannot select a new number

NDesai — Thu, 10 Aug 2017 03:23:06 GMT

@spetel wrote:
But: it seem it activated the account without the plan I selected, it put it on a plan with no talk no text and no data.

I changed it after I logged in, but I was billed 9$ for nothing.

Can someone help me reverse this charge?

Send a private message to the Moderator_Team with your ph#, account# and an explanation. They will get back to you tomorrow morning.