topic Re: Phone not working? in Get Support

Phone not working?

JanellePAULS — Sat, 23 Apr 2022 01:23:37 GMT

My phone not working. Cant call out,not getting messages

Re: Phone not working?

Spudster — Sat, 23 Apr 2022 01:29:30 GMT

@JanellePAULS

What do you hear when you dial *611? (this call will work even with no service)?

Also, what's the account status when you log into self-serve?

Try rebooting device and resetting network connections as possible quick fixes.

EDIT: also check this device checker to see if the device may have been blacklisted:

Check the Status of Your Device in Canada | DeviceCheck.ca

Re: Phone not working?

JanellePAULS — Sat, 23 Apr 2022 01:37:40 GMT

It says to go to help. I did reboot. Still doesn't work. No data as well. I can get on my account and community through wifi

Re: Phone not working?

darlicious — Sat, 23 Apr 2022 01:42:52 GMT

@JanellePAULS

What's your account status? Active? Expired? Suspended? Did 611 give you account info? Or we can't find your number? Or sorry we can't help you go to public mobile.ca? Or nothing?

Do you have another phone to put your SIM card in? That will tell you if it's a device issue or a SIM card/network issue. Or another working SIM card in your phone?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

Re: Phone not working?

hTideGnow — Sat, 23 Apr 2022 01:50:54 GMT

@JanellePAULS wrote:
My phone not working. Cant call out,not getting messages

HI @JanellePAULS But you can receive calls? and Mobile Data/

Try to reseat the SIM

or better, if you have another phone around, put your PM SIM to test in your second phone.

Re: Phone not working?

JL9 — Sat, 23 Apr 2022 02:21:18 GMT

Are you a new customer or has it been working with no issue until today?

Re: Phone not working?

BKNS27 — Sat, 23 Apr 2022 02:47:51 GMT

@JanellePAULS

Where are you located?

Maybe there is a Telus outage in your area.

Check outage map:

https://istheservicedowncanada.com/status/telus/map