topic Re: Need to deactivate account in Get Support

Need to deactivate account

ajaypatel82 — Sat, 23 Apr 2022 00:20:42 GMT

Hello

I have lost access to my online account.

I want to close my account with Public mobile and stop autopayment on my prepaid card

Thanks,

Ajay

Re: Need to deactivate account

softech — Sat, 23 Apr 2022 00:24:43 GMT

@ajaypatel82 to "cancel" the account, you need to suspend it first by not paying the renewal. 90 days after the account is suspended, the account will be closed permanently.

You can disable Autopay by using *611 if you know your 4 digits pin.

If not, then you will have to reset your My Account password. Start with using Forgot Password link and enter the email address

If unable to reset that way, open a ticket with PM Support to reset the login password

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Need to deactivate account

esjliv — Sat, 23 Apr 2022 00:24:46 GMT

@ajaypatel82 wrote:
Hello

I have lost access to my online account.

I want to close my account with Public mobile and stop autopayment on my prepaid card

Thanks,
Ajay

@ajaypatel82 - do you have the SIM card from Public Mobile? Call 611 to disable the Autopay on the account.

Then after 90 days of nonpayment the account is automatically closed.

OR, if you port the number to another provider, this also closes your account here and you also lose access to your self serve account after porting out.

If you would like to access your account before it is closed, have you tried the Forgot your password option to try and access it that way?

If still issues, submit a ticket to CSA for assistance to get you logged in to remove any card registered prior to stopping payment or porting out.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Need to deactivate account

Spudster — Sat, 23 Apr 2022 00:32:40 GMT

@ajaypatel82

Call 1-855-478-2542
Enter your phone number
Note the day your service renews
On the evening PRECEDING that day, put your payment card on HOLD
This will cause the account to be suspended overnight
The next day, around mid-morning, remove the hold on the payment card

This will result in the account becoming suspended, and eventually permanently deactivated.

Re: Need to deactivate account

JL9 — Sat, 23 Apr 2022 02:18:56 GMT

Out an abundance of caution you may want to get access to your self serve and not only take off autopay but remove your card altogether so you don't have to worry about any issues with inadvertent payment due to an error etc