topic Wrong phone order in Get Support

Wrong phone order

Fwecxsteen — Sun, 24 Apr 2022 13:24:41 GMT

I ordered the wrong phone today. Is it possible to either cancel the transaction or adjust it so I get the correct phone?

Re: Wrong phone order

Anonymous — Fri, 22 Apr 2022 22:50:58 GMT

@Fwecxsteen - You will need to open a ticket (use the Get help shortcut). Since it is 'fresh' they might be able to cancel the order.

Re: Wrong phone order

Fwecxsteen — Fri, 22 Apr 2022 22:53:30 GMT

Yes, thank you, I tried, but I have to open an account, and I can't seem to be able to open an account. I do not have a phone number currently.

Re: Wrong phone order

Fwecxsteen — Fri, 22 Apr 2022 22:57:20 GMT

In fact, I opened an account (without using a phone number), received a confirmation email, clicked on the link and was directed to a page saying my registration was confirmed, but I still can't log in with these credentials and therefore can't open a ticket.

Re: Wrong phone order

Anonymous — Fri, 22 Apr 2022 23:00:39 GMT

@Fwecxsteen- Try this link to send a message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Wrong phone order

softech — Fri, 22 Apr 2022 23:01:23 GMT

@Fwecxsteen for your situation, just direct message PM Support here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Wrong phone order

JL9 — Fri, 22 Apr 2022 23:04:51 GMT

Yeah a private message would suffice. If you just made it, you can probably cancel it to order the one you want as it takes some time to be processed, but time is of the essence.

Re: Wrong phone order

Fwecxsteen — Fri, 22 Apr 2022 23:09:12 GMT

Thank you! I sent a message. And also sent a ticket: it went through this time. Fingers crossed

Re: Wrong phone order

dust2dust — Fri, 22 Apr 2022 23:10:34 GMT

There are three "accounts " used here. 1. the shop account, 2. the service account, 3. the community account.

Without a sim you can't have a service account. You obviously have the other two accounts (1 and 3). They are each in their own world. The community account and service account are related by email address if you want to earn community points. But not the login.

Re: Wrong phone order

Fwecxsteen — Fri, 22 Apr 2022 23:12:41 GMT

Ah, that makes more sense! Thank you for the clarification.

Re: Wrong phone order

CS_Agent — Sun, 24 Apr 2022 13:12:46 GMT

I hope your day is excellent!

I'm just following up on your case to check if you still need assistance from our end, also I would like to mention that the system will close the ticket 24 hours after its creation of it.

We will be waiting for your response.

Thank you for your time.

Kind Regards,

Francis
Customer Support Agent.

Re: Wrong phone order

Fwecxsteen — Sun, 24 Apr 2022 14:57:48 GMT

I received your message that the order has successfully been cancelled. Thank you very much for your help! I appreciate it.

Re: Wrong phone order

Luddite — Mon, 02 May 2022 19:59:01 GMT

@dust2dust "There are three "accounts " used here. 1. the shop account, 2. the service account, 3. the community account."

Make that 4 accounts - self serve and rewards/points are now separate logins, though with same username & password. 😵‍💫

Re: Wrong phone order

dust2dust — Mon, 02 May 2022 20:06:14 GMT

Luddite: I haven't tried it yet but if a password change changes the other then they're one account. If they can have independent passwords then indeed 4. Anybody remember if this place remembers old passwords and stops you from using it?