topic Re: Overcharged in Get Support

Overcharged

hesamtajdar — Fri, 22 Apr 2022 21:26:04 GMT

Ordered simcard April 8,

public mobile charged me two times 56$ and one time must be refund to my credit card

account number is: xxxxxxxxxxxxxxxxx

Re: Overcharged

kb_mv — Fri, 22 Apr 2022 21:26:26 GMT

@hesamtajdar wrote:
Ordered simcard April 8,
public mobile charged me two times 56$ and one time must be refund to my credit card
account number is: xxxxxxxxxxxxxxxxxxx

@hesamtajdar You will need to open a ticket with customer service.

You can contact the CSA's one of 2 ways.

1. Open a ticket through the automated ticketing system (faster response time) by clicking the chat bubble located at the bottom right of this page or ---------->Click Me<---------- ;

2. Contact them through direct messaging at the following link (note this way may take longer for a response);

---------->Click here<----------

In either case you should receive a reply within 48 hours though they are typically much faster. Keep an eye on the envelope icon top right for replies.

Re: Overcharged

dust2dust — Fri, 22 Apr 2022 20:27:37 GMT

$56 for a sim card?! Does your balance show those numbers? Did you recently renew? Your service account # would have nothing to do with buying a sim either.

Re: Overcharged

softech — Fri, 22 Apr 2022 20:29:44 GMT

@hesamtajdar they charged you $56 twice? So, you ordered 5 sim cards? There are cheaper places if you ordered that many. 🙂

Re: Overcharged

JL9 — Fri, 22 Apr 2022 20:34:00 GMT

So you haven't activated yet? Or is this also a plan price? Either way a CSA can assist you, but easiest route may be to leave the overage in your current balance and use that for your plan and future renewals as opposed to the lengthy time and hoops needed to be jumped through for a refund

Re: Overcharged

hairbag1 — Fri, 22 Apr 2022 22:22:38 GMT

@hesamtajdar wrote:
Ordered simcard April 8,
public mobile charged me two times 56$ and one time must be refund to my credit card
account number is: xxxxxxxx

PM sim cards are $10. What did you buy for $56 ? Are you certain you dealt with Public Mobile directly ?

https://store.publicmobile.ca/cart

Re: Overcharged

BKNS27 — Fri, 22 Apr 2022 22:13:46 GMT

@hesamtajdar

In the future, do not post your CC on this public Community forum.

We are members like you and not PM staff.

As others have noted, you will need to contact a CS_Agent to look into your order and refund.