topic Where can I get the monthly bill? in Get Support

Where can I get the monthly bill?

forest6655 — Fri, 22 Apr 2022 19:36:40 GMT

Only see the payment history, tried to print to PDF, but cannot show the account number and owner's name.

Re: Where can I get the monthly bill?

esjliv — Fri, 22 Apr 2022 19:45:37 GMT

@forest6655 - you only get what you see on your self serve account.

If you need something more official, you will need to request it each time you need it with CSA.

Two ways to contact CSA:

1- Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Customer Support agents=CSA) by clicking here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
OR
2- Private message CSA here (slower method) by clicking here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Where can I get the monthly bill?

darlicious — Fri, 22 Apr 2022 19:54:20 GMT

@forest6655

Here's the how to from @AE_Collector ..

https://productioncommunity.publicmobile.ca/t5/Get-Support/Request-a-Receipt-for-your-Account-Charges-from-Public-Mobile/td-p/484048

Then contact customer support to make the request. However they will not do it for you in an ongoing basis per month rather make your request every 90/180/360 day time periods. For tax purposes make a 360 day request after your last renewal of the year in the month of December.

If you want an excel file program for your own recordkeeping then private message @CountyDownIeUk and he will share the program he developed with you.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

Re: Where can I get the monthly bill?

JL9 — Fri, 22 Apr 2022 20:31:38 GMT

The only way is through a CSA but the good news is many people have gotten what they needed for business purposes going that route