topic Payment in Get Support

Payment

Irene3 — Fri, 22 Apr 2022 19:22:32 GMT

Hi I have been charged on my credit card for several months but my phone has not been activated and I have been trying to talk to someone. Thank you

Re: Payment

esjliv — Fri, 22 Apr 2022 19:55:47 GMT

@Irene3 - not been activated because you ported out, or stopped using this phone number.

Can you call 611 from your device to check the status of your account with Public Mobile?

Do you still have access to our self serve account: https://selfserve.publicmobile.ca/

If you cannot access your account, or it is closed then contact CSA.

Two ways to contact CSA:

1- Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Customer Support agents=CSA) by clicking here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html

OR
2- Private message CSA here (slower method) by clicking here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

darlicious — Fri, 22 Apr 2022 20:01:16 GMT

@Irene3

Did you have service and it had an autopay failure and never bothered to reactivate? Did you purposely let it suspend? Did you port out and pm kept charging your card? Can you call 611 from your phone to hear the account info? Or alternatively call 1 855 4PUBLIC and enter your 10 digit phone number to hear the account info? In the end you will have contact customer support to investigate the charges to your card unless you just didn't use your phone during that time with no other action taken.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

Re: Payment

JL9 — Fri, 22 Apr 2022 20:29:37 GMT

?? So you have not had any service but have been charged over the better part of the year?? You have more patience than I, as I would be losing my mind. This could be one of many things so we would need some more info. Have you ever opened a ticket or sent a private message to a CSA, I am guessing no, and have you actually been charged several times even though you don't have any service because although unlikely, if that is the case they should be able to resolve that for you as well.

Re: Payment

BKNS27 — Fri, 22 Apr 2022 22:08:24 GMT

@Irene3

If charges to your CC for a non-active service. I would suggest you contact your CC to have the charges reversed.