topic Re: Help needed in Get Support

Help needed

thangam — Fri, 22 Apr 2022 16:44:29 GMT

I just activated my sim yesterday but saw a flash sale for the same plan today 25$ with 2gb data free each month for a year. is there anyway i can add this to my plan as it will definitely help me get around the city.

Thank you!!!

Re: Help needed

hairbag1 — Fri, 22 Apr 2022 16:38:42 GMT

Top of this page, click Get Help / Chat with Simon to start process of CSA assistance. See if they'll give you that extra data allowance.

Or try this method...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help needed

LeePublic — Fri, 22 Apr 2022 16:47:02 GMT

You can try entering the promo code into this under the plan and addons page.

Re: Help needed

BKNS27 — Fri, 22 Apr 2022 16:56:34 GMT

@thangam

No problem, a CS_Agent should be able to help you. They are very accommodating so private message or SIMon Chatbot them from this Community page.

They will get you running with the bonus 2gb for 12 months.

Re: Help needed

Yummy — Fri, 22 Apr 2022 16:59:32 GMT

Since you activated yesterday and today they have new promo, ask kindly agent if he can apply this promo for you.

I see no reason why not. Agents are usually very accommodating.

To contact CSA, there are 2 methods:

- Use the ticketing system for a faster response time (preferred method as Ticket is assigned and easy to follow up with CSA). Click Chatbot - Ticket and type ticket, then click on Contact Us, then click on issue you inquire about. Link for creating ticket will be presented.

- Send a private message to the CSA - agent by clicking Here

Re: Help needed

computergeek541 — Fri, 22 Apr 2022 17:00:53 GMT

@LeePublic wrote:
You can try entering the promo code into this under the plan and addons page.

The code for this promotion does not work for existing customers. I can only recall one instance of Public Mobile ever using a promo code that worked in Self Serve.

Re: Help needed

JL9 — Fri, 22 Apr 2022 17:48:12 GMT

Yeah I actually can never recall one, they should maybe start ramping that up lol

Re: Help needed

LeePublic — Fri, 22 Apr 2022 18:26:36 GMT

Ah, I see! Thanks for letting me know!

Re: Help needed

esjliv — Sat, 23 Apr 2022 00:36:14 GMT

I was just going to ask you @LeePublic ...does that work ?

Re: Help needed

LeePublic — Sat, 23 Apr 2022 05:21:27 GMT

@esjliv I don't know, I'm curious if anyone has tried to input a promo code into that section.

Re: Help needed

esjliv — Sat, 23 Apr 2022 11:45:55 GMT

@LeePublic - I tried it a long time ago, nada. But then, for fun, I tried it again after I read your post, still nada.