topic Re: US roaming purchase in Get Support

US roaming purchase

csarling — Fri, 22 Apr 2022 15:26:50 GMT

I purchased US talk & text, as well as data this morning. Only the data is showing up in my overview, but the tal & text shows in my payment history. Is it safe to assume it will work as expected? Thank you

Re: US roaming purchase

LeePublic — Fri, 22 Apr 2022 15:39:29 GMT

Your stats show you have purchased 1 GB of US roaming data and that shows up on your add-on section. Is there any talk and text add-on you see on the page? I don't see it. I think it should appear on your page, given you purchased it.

Re: US roaming purchase

Yummy — Fri, 22 Apr 2022 15:56:32 GMT

I do not see US talk & text in your add-ons.

Maybe somebody who did use US talk & text before could clarify. Whatever you bought it become active right away (US add-ons) and clock is ticking.

To be 100% sure, I would contact agent just in case, to confirm.

Re: US roaming purchase

csarling — Fri, 22 Apr 2022 15:58:39 GMT

Sorry I’ve never needed help before - how do I contact an agent?

Re: US roaming purchase

csarling — Fri, 22 Apr 2022 15:59:18 GMT

No I didn’t see it on the page either which is why I’m concerned. Thank you!

Re: US roaming purchase

JL9 — Fri, 22 Apr 2022 16:04:01 GMT

You can either private message CS_Agent or you can open a ticket through the Chatbot

Re: US roaming purchase

LeePublic — Fri, 22 Apr 2022 16:08:09 GMT

Here's the link to CSAgent: @csarling

https://www.publicmobile.ca/en/on/send-us

Re: US roaming purchase

BKNS27 — Fri, 22 Apr 2022 16:46:11 GMT

@csarling

From the screenshot you supplied, the last item on My Data & Add-ons shows US Roaming - 1gb Data (10 days).

Remember to click on AT&T or T-Mobile as the cellular network.

Re: US roaming purchase

hairbag1 — Fri, 22 Apr 2022 17:34:06 GMT

@csarling wrote:
No I didn’t see it on the page either which is why I’m concerned. Thank you!

Re: US roaming purchase

darlicious — Fri, 22 Apr 2022 17:47:09 GMT

@dust2dust

For a second there I thought you may have missed this thread. A whole 90 minutes....pay attention kitties you can learn something new today! That's always a good day!

@csarling

Any features in a US Roaming add on that are unlimited such as talk and/or text will not show in your add ons or your overview page because they don't require a counter. So they are considered a feature of your plan details....and add ons.

Anyhow since you took a screenshot likely not long after purchase you now know what time they will expire 10 days from now. Enjoy your trip and Stay--Safe!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

Re: US roaming purchase

dust2dust — Fri, 22 Apr 2022 17:53:00 GMT

darlicious: Got the covid thing going on. My eyes stayed closed for 11 hours last night. Could probably have gone longer. Sorry for my failing punctuality.

Re: US roaming purchase

darlicious — Fri, 22 Apr 2022 18:26:06 GMT

@dust2dust

Oh geez....chicken soup for the soul? You're the first I know that's been triple vaxxed and got it. Pomegranates....dark leafy greens, lots of liquids, cranberry cocktail or cran-cherry. 1 large very warm 7 star metaxa brandy at bedtime.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

Re: US roaming purchase

dust2dust — Fri, 22 Apr 2022 18:43:53 GMT

darlicious: Where did you get the idea that you think I'm triple vaxxed? I haven't said anything about that in my time here unless I'm not searching the right way. I searched using booster, boosted, triple, vaxxed, vax, vaxx, shot, jab - nothing comes up with my saying anything to do with that.

Re: US roaming purchase

darlicious — Fri, 22 Apr 2022 18:49:14 GMT

@dust2dust

Then I guess when I assume I make an assOUTofUandME .......I've got a line on some ivermectin if you're interested....?😷👹😉

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

Re: US roaming purchase

dust2dust — Fri, 22 Apr 2022 18:57:28 GMT

darlicious: Turns out I am triple vaxxed. And it does suck to have got it anyway. So far my experience is that it's much like any crappy cold. YMMV. We'll see if anything else happens and we'll see how it all ends up long haul-wise. Maybe I'll suddenly go very quiet around here.

Re: US roaming purchase

darlicious — Fri, 22 Apr 2022 19:10:26 GMT

@dust2dust

Best to take my first home remedy.....I take Joe Rogan with a grain salt or a pillar of salt more like....

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

Re: US roaming purchase

esjliv — Sat, 23 Apr 2022 01:01:15 GMT

@csarling - I would say it is safe to presume it should work as expected; this is, if you are ONLY in the USA.

Roaming addons will not work whilst in Canada.

Make sure data roaming is enabled in your phone settings.
Restarting your phone should help you connect to the correct network.
Go to the cellular or network settings in your phone, and check your APN configuration. If possible, manually search and select T-Mobile's or maybe AT&T network.